Customer Service Representative
Resume:
T e c h n i c a l S k i l l s
SAP – ERP
Salesforce
One Note
Microsoft Office/Teams
RingCentral/In Contact
E X P E R I E N C E
Technical Customer Service Representative
Tuthill Corporation, Fort Wayne, IN 2017 – Present
• Inbound/Outbound calls, Emails, Troubleshooting product with customers, Order Entry, Warranty Creation, Credit creation for Accounts Receivables, Order Tracking and updating customers.
• Provides regular and ad hoc reports to senior management relative to metrics regarding work volume, service levels, quality outcomes, etc.
• Created and configured over 200 KPI custom reports within Salesforce for five different departments to measure quantifiable factors like warranty costs per month, distributors warranty stats, shipping errors, and more. I have also created 15 visual dashboards that update charts instantaneously for each department to view personal KPI’s.
Customer Service Representative
Optimum Nutrition, Aurora, IL 2015 – 2017
• Outbound/Inbound calls, Order entry, Bill of Laden Creation, Managed Small Parcel Amazon & Europa Accounts.
• Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects in support of business operations. Customer Service Rep
IL Dept of Veterans Affairs, Aurora, IL 2014 –2015
• Over 100 Outbound calls per day for one-time problem resolutions to adjust any issues with any orders that the system was rejecting.
• Trained 8 different temporary employees to work the provisional report in which at the end of the week they reported to me, and I reported in a spreadsheet to my boss. Customer Service Rep
IL Dept of Corrections, Aurora, IL 2012 – 2014
• Heavy Inbound Calls in excess of 100-200 per day.
• Handled confidential information as far as social security numbers, credit card payments, driver’s license numbers, etc.
References Available Upon Request
S o f t S k i l l s
Innovative
Dependable
Adaptable
Data Driven
Teamwork/Collaborator
E d u c a t i o n
Associate of Applied Science
Business Management
Ivy Tech
2020 – 2022
Technical Certificate
Business Management
Ivy Tech
2020-2021
P R O F E S S I O N A L P R O F I L E
Customer Service professional with a strong ability to multi-task, prioritize, and manage time effectively. Diplomatic problem-solver with a reputation as the “Go-to Person” who is quick in identifying problems and implementing sound solutions in a timely manner. Highly proficient in SAP and Salesforce and quick to adapt to any other software. With over ten years of experience, I have finely honed my customer relations skills and the ability to offer world class service.
*******@*******.***
Huntington, IN
C U S T O M E R S E R V I C E
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