Customer Service Employee Relations
Resume:
MEGAN
REID
reidmegan****@gmail.c
om
Littleton, Arapahoe
80128
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 16 years of extensive leadership experience in walmart supercenter. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written
communication skills paired with excellent time
management and leadership abilities. Persistent team lead manger experienced in supervising, training and motivating 16yrs team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing
assigned duties. Certified in operating 4 different kinds of forklift's . Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.
PROFESSIONAL SUMMARY
Wal-Mart Supercenter - Team Leader Manager
Scottsdale, AZ • 07/2006 - Current
WORK HISTORY
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
•
Increased productivity by [Number]% and revenue
streams by [Number]% through effective change
management practices.
•
Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
•
Led employee relations through effective
communication, coaching, training and development.
•
Facilitated [Timeframe] meetings to communicate team performance goals and results.
•
Administered monthly and annual reviews to direct
reports and set clear and measurable goals, action plans and follow-up procedures.
•
Drove performance of staff by creating incentives and positive work atmosphere and administering recognition
•
SKILLS
• Work Assignments
• 2D Modeling
• Production Streamlining
Team Management
Understanding
•
Athletic Training and
Coaching
•
• Managing Production Teams
Maintaining Clean Work
Areas
•
• Pallet Jacks
Westwood High School
Mesa, AZ • 05/2006
High School Diploma
EDUCATION
and rewards programs.
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