Customer Service District Manager
Resume:
JAY GERBER
Dayton, Ohio *****
*******@*****.***
OBJECTIVE
Experienced manager eager to use team building, exceptional customer service skills, P&L
expertise, Human Resources experience, and organizational systems to begin new career as a
service manager.
EXPERIENCE
Cracker Barrel Old Country Store 09/2021-02/2022
Grand Rapids, Michigan
District Manager
• Responsibilities included profit-and-loss and executive-level decision making for 7 store
locations with over 700 team members in Michigan.
• Directed the operations of a territory that generated over $28 million in annual revenue.
• Oversaw the hiring, training, and development of all new management candidates.
Leveraged Human Resource experience to develop high performing teams.
• Strategically planned financial management, vendor contract negotiations, marketing, and
sales forecasting.
Whataburger 08/2020-08/2021
Albuquerque, New Mexico
Area Director
• Accountable for profit-and-loss and executive-level decision making for 7 store locations
with over 500 team members in New Mexico.
• Directed the achievement of 30% growth in comp sales over prior year.
• Achieved the financial targets of food, labor, and net operating income in my territory.
• Developed 3 new General Managers to lead and promote excellent food quality and
exceptional guest service.
Chili’s Bar & Grill 10/2016-07/2020
Albuquerque, New Mexico
Director of Operations
• Responsibilities included profit-and-loss and executive-level decision making for 12 store
locations in New Mexico.
• Directed the operations of a territory that generated $25 million in annual revenue.
• Led the reduction of hourly employee turnover from 120% to 75% annually.
• Developed a turnover reduction system that was incorporated, and incentivized,
throughout the entire company consisting of over 1200 locations.
• Mentored a high performing General Manager who was eventually promoted to Area
Director.
Cracker Barrel Old Country Store 11/2005-02/2016
Jacksonville, Florida
District Manager
• Accountable for profit-and-loss and executive-level decision making for 8 store locations in
Florida, Georgia, and South Carolina with over 1000 team members.
• Directed the operations of a territory that generated over $32.5 million in revenue including
$24.4 million in restaurant sales and $6.1 million in retail sales.
• Met, or exceeded, all controllable profit targets that included food, labor, supply and
facilities costs.
• Maintained strict control of purchasing, inventory control, and operational overhead
through the disciplined use of company systems.
EDUCATION
Business Administration
Texas A & M University, College Station, Texas
Geology and Physics
University of Texas, San Antonio, Texas
AWARDS AND ACKNOWLEDGEMENTS
• Won an award for highest increase in flow through profitability for my region which
consisted of 8 districts.
• Named by Corporate as the leader in my region in Health Department and food safety
metrics. Also was recognized as a leader in customer service metrics.
• Named General Manager of the year in 2005.
• Graduated from the Master of Cracker Barrel Business Leadership Training Program in the
top of my class.
• Mentored several leaders who were promoted to both the GM and District Manager levels.
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