Customer Service Management Representative

******@*****.*** **** S. St. Louis ***-**-****

Objectives

Looking for a stimulating and challenging environment that allows me to utilize my professional customer service, collecting, and leadership abilities while advancing and helping to build the success of the company Education

Kennedy King College

October, 1998 Associate Degree in General Business Experience

Avant, LLC, November, 2014 to Present

Debt Management Representative II April, 2016 – Present

Negotiate and collect settlement amounts as well as set up payment arrangements with Debt Management companies on behalf of clients

Answer calls directly from customers or Debt management companies as well as resolve or escalate complaints

Respond to correspondence via email, fax, or mail, and upload documents to client accounts as needed Collection Specialist II November, 2014 – April, 2016

Assisted past due clients to negotiate and recover past due debt

Provided world class customer service

Carefully reviewed and responded to customer and/or Debt Management email requests, POA, proposals, and correspondence while maintaining compliance requirements

Notated accounts appropriately with action taken and/or action needed

Chicago Transit Authority, June, 2004 to May, 2014 Bus Operator

Transported individuals to various locations with demonstrated ability to efficiently navigate thick city traffic

Prepared accident reports in compliance with company OSHA safety requirements.

Operated disability lift

Assisted and accommodated seniors and customers with disabilities

Collected designated fare

Skills

Over 10 years excellent customer service Strong work ethic

Efficient, detail-oriented, and very well organized Proficient in Microsoft Word, Excel, and Power Point

Team Player, Team Liaison Maintain top productivity

Active Listening

TENESHIA LINDSEY

Contact this candidate