Medical Assistant Customer Service
Resume:
Alethea Ruffin
Las Vegas, NV *****
************@*****.***
patient care, medical skills, drawing labs skills, ekg skills, Iv skills, discharge of patients, admitting of patient, insurance verifying, wound care, using emr systems, computer skills, answering of phone calls, patient exams, drug administration.
#readytowork
Authorized to work in the US for any employer
Work Experience
Call Center Representative
CareMore Medical Group - Las Vegas, NV
October 2020 to Present
Computer duties,scheduling, answering phone calls
PBX Operator
Stations Casinos - Las Vegas, NV
January 2020 to May 2020
Answering calls, computer work
Medical Assistant/Front Office/Back Office
Nevada Health Centers - Las Vegas, NV
May 2018 to June 2019
• Assisted in minor procedures
• Performed venipuncture
• Measured accurate vital signs
• Performed numerous administrative duties
• Contacted patients for appointment reminders
• Recorded patient history
• Updated care plans
• Assisted with charting
• Cleaned patient rooms
Unit Secretary
UMC Health System - Las Vegas, NV
April 2017 to April 2018
discharge of patients, admitting of patient, insurance verifying,co-payments Patient Registration Representative
Sunrise Hospital - Las Vegas, NV
April 2017 to April 2018
using emr systems, computer skills, answering of phone calls,discharge of patients, admitting of patient,insurance verifying
Medical Assistant Front and Back Office
Care Now Urgent Care - Las Vegas, NV
April 2015 to April 2017
Job Duties:
• Assisted in minor procedures
• Performed venipuncture
• Measured accurate vital signs
• Performed numerous administrative duties
• Contacted patients for appointment reminders
• Recorded patient history
• Updated care plans
• Assisted with charting
• Cleaned patient rooms
Customer Service Representative
HealthCare Partners - Las Vegas, NV
July 2016 to January 2017
• Provided assistance to clients
• Answered phone and assisted Patient s with changes
• Assisted customers in person
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Inventoried stock
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Operated the live chat
• Wrote call center scripts
Customer Services Representative
Bostford Hospital - Southfield, MI
December 2013 to February 2014
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Created call center scripts
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Inventoried spreadsheets
• Processed loans
• Operated the cash register
Medical Technician
Detroit Medical Center - Detroit, MI
July 2006 to June 2013
Location: Detroit, MI Duration: 07/2010 - 06/2013
Job Duties: medical skills, drawing labs skills, ekg skills, Iv skills, discharge of patients, admitting of patient, insurance verifying, wound care, using emr systems, computer skills, answering of phone calls, patient exams, drug administration. patient care
Medical Assistant/Emergency Room Technician
Botsford Hospital - Royal Oak, MI
October 2007 to January 2009
Location: Royal Oak, MI Duration: 10/2007 - 01/2009 Job Duties: patient care, medical skills, drawing labs skills, ekg skills, Iv skills, discharge of patients, admitting of patient, insurance verifying, wound care, using emr systems, computer skills, answering of phone calls, patient exams, drug administration.
Skills
• Billing (10+ years)
• Customer Service (10+ years)
• EHR (10+ years)
• ekg (10+ years)
• ELECTRONIC HEALTH RECORDS (10+ years)
• Epic (10+ years)
• Vital Signs (10+ years)
• Patient Care (10+ years)
• Injections (10+ years)
• EMR (10+ years)
• Medical Records (10+ years)
• Scheduling (10+ years)
• Phlebotomy (10+ years)
• Filing (10+ years)
• CPR Certified (10+ years)
• Venipuncture (10+ years)
• CPR (10+ years)
• Microsoft Word (10+ years)
• Front Desk (10+ years)
• Front Office (10+ years)
• Medical Billing (10+ years)
• Reception (10+ years)
• Eclinical (1 year) (10+ years)
• Dermatology (10+ years)
• Vital Signs Experience (10+ years)
• EMR Systems (10+ years) Basic Computer Skills: PC
• Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: https://share.indeedassessments.com/share_assignment/ rbpq0limqmkc3ped Customer Service Skills (10+ years)
• Completed September 2018 Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/ kg-25qksq5syxm7n Electronic Medical Records Knowledge
• Completed June 2019 Knowledge of EMR data, associated privacy regulations, and best practices for EMR
• Front Desk (10+ years)
• Medical Billing (10+ years)
• Front Office (10+ years)
• Epic (10+ years)
• Reception (10+ years)
• Dermatology (5 years)
• Eclinical (10+ years)
• Call Center (10+ years)
• Hospital (10+ years)
• Multiline (10+ years)
• PBX (10+ years)
• Multi-line Phone Systems (10+ years)
• Live Chat (10+ years)
• Medical Office Experience (10+ years)
• Insurance Verification (10+ years)
• Phlebotomy (10+ years)
• Medical Receptionist (10+ years)
• Laboratory Experience (10+ years)
• Clerical Experience (10+ years)
• Triage (10+ years)
• HIPAA (10+ years)
• Technical Support (10+ years)
• Phone Etiquette (10+ years)
• ICD-10 (10+ years)
• Office Management (10+ years)
Certifications and Licenses
Certified Medical Assistant
BLS Certification
CPR Certification
Contact this candidate