WFH customer sevice role in the finncial industry
Resume:
Jun ****
JENNIFER KELLY
Professional Summary
Seasoned Professional with more than 10 years of experience in fast paced Client Driven Environment. Excellent Interpersonal and Problem Solving skills. Track record of achieving exceptional results in the role of TSA agent and Supervisor of a busy inbound Mutual Fund call center.
Skills
Customer and Personal Service
Speaking
Active Listening
Critical Thinking
Judgment and Decision Making
Complex Problem Solving
Time Management
Negotiation
Experience
Transportation Security Officer
Department of Homeland Security - Boston, Ma
Challenge suspicious people, requesting their badges and asking what their business is in a particular areas. Follow those who breach security until police or other security personnel arrive to apprehend them. Search carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons. Monitor passenger flow through screening checkpoints to ensure order and efficiency. Close entry areas following security breaches or reopen areas after receiving notification that the airport is secure. Mutual Fund Operations Supervisor
Putnam Investments - Franklin, MA
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Confer with customers by telephone or in person to provide information about products or services, take or enter applications, enter cash investments, transfer of funds, liquidations, and exchanges in compliance with SEC regulations. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Manage staff, preparing work schedules and assigning specific duties. Maintain Call Center guidelines in accordance with the SEC and Trustee's standards. Education
High School Diploma : General Studies
Tri-County Regional Technical - Franklin, MA
31 Quince Island Rd, Franklin, MA 02038
Ph: 508-***-****
***********@*****.***
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