Data Entry Customer Service accounting system

Demetrice Webb-Lefall

*******@*******.*** ~ 214-***-****

Educational Background

**/**** – 07/2014 University of Phoenix

Master of Business Administration

**/**** – 8/2011 University of Phoenix

Bachelor of Business Administration

Qualifications

Over 19 years of continuous professional working experience, education, and knowledge in accounting, billing, sales, customer service, and Telecommunications. Able to handle a wide variety of situations, and able to multi-task accordingly. Custom to working independently as part of a team without direct supervision.

Employment History

04/17 – Present D R Horton, Inc. – Telecommunication Administrator – Billing

Provided telephone billing accounts analysis for Corporate and Divisional offices throughout the U. S.

Performed local, long distance, and data communications billing analysis

Conducted rate analysis and review per contract specifications

Responsible for all request to move, add, or change voice and data services for corporate offices

Provide ad hoc reporting for management needs and division office requests

Troubleshoot all voice and data service interruption and coordinates actions with vendors and IT personnel for correction

Certified and audited telecom invoices for AP department

Audited invoices for accuracy and submit to AP department for payment

06/04 – 10/16 Frontier Communication/Verizon Conversion – Management - PYMT Investigations/Billing

Research and analyze customer’s billing for accuracy

Responsible for payment investigation through billing system

Responsible for all training in billing, payment process, and payment investigation

Process debiting or crediting chargebacks in billing system

Worked as in-charge supervisor for 18-30 employees

Managed employees for quality assurance, and accuracy for 40+ employees

Researched unidentified payments and post to correct accounts

Assist and managed employees on quality, and volume

Processed payments in billing system

Tracked production 48 employees on their percentage in volume

Responsible for giving feedback to employees when there’s low productivity and re-training them

Workflow Coordinator – Management – Remittance Processing

Monitoring and directing daily production for four different departments (data entry, payment processing, high speed operation, and production

Processed daily payments through billing system – over 9 million payments

Worked side by side as liaison for five different management team

Responsible for managing employee in the absence of management team

Prioritized and rotated employees throughout departments based on production and work load

Created a 2-hour production reports to monitor daily production

Responsible for performance reviews for 18 employees and temporary employees

Responsible for giving feedback to employees on auditing errors

Responsible for all training of new employees on job duties, policy and procedures

Monitored the system to ensure payments are processed accurately

Reported analysis reports on how the company can increase production

Analyzed the system to identify root cause to improve daily production

Created an end of day reports for daily processing and production; base on total deposit amounts, volume, and percentage of production

Retail Sales Consultant – Associate - Payment Center

Received and processed payments in POS system for average of 100+ payments daily

Responsible for upselling customers new products and services

Volunteered and acted as in-charge manager(s) at different store locations

Exceeded and met monthly sales quota

12/2003 – 6/2004 One Coast Network – Account Information Specialist

Processed commissioned invoices for Sales Reps

Balanced month agent statement

Processed invoices for monthly commissions

Reconciled sales reps commission

Accomplishments and Achievements

Rewarded OUTSTANDING excellence in Quality customer service 2007 and 2008

Rewarded OUTSTANDING contribution for demonstrating exemplary leadership - Feb. 2008 – Aug. 2008.

Received OUTSTANDING leadership reward for exemplifying “Employee Recognition Program” Feb. 2016

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