BARISTA/MIXOLOGIST
Resume:
BILLY WILLIAMS WARUI
BARISTAR / MIXOLOGY
Profile
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service. Motivated in Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Contact
PHONE:
EMAIL:
**********@*****.***
EDUCATION
GED - Jan 2014 - Nov 2016
KENYA INSTITUTE oF PROFESSIONAL STUDIES NAIROBI
Jan 2014 - Nov 2016
• Continuing education in hospitality management
2
GED - Jan 2016 - Nov 2018
RAILWAYS TRAINING INSTITUTE NAIROBI
• Hospitality Management
WORK EXPERIENCE
1
BARISTA, MAKIMA CAFE
NAIROBI 2021 - Current
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Updated specials board display to boost sales.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Prioritized drink requests while managing interruptions.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
2
BARISTA, UPTOWN CAFE
NAIROBI, UPPERHILL 2019 - 2020
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Controlled line and crowd with quick, efficient service.
• Prepared eye-catching, creative latte art to please customers.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Maintained regular and consistent attendance and punctuality.
• Complied with standards for merchandising, stocking and storing product.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Promoted additional items with beverages, increasing store sales.
• Cleaned counters, machines, utensils and seating areas daily.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
3
BARMAN & CASHIER, KITAMU LOUGE
NAIROBI 2017 - 2018
• Built relationships with vendors to manage orders and negotiate costs.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Completed regular bar inventories and daily requisition sheets.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Maintained accurate cash drawer.
• Updated drink menu with creative cocktails, contemporary wines and craft beers.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
4
SUPERVISOR & BARISTOR, MID POINT CAFE
WAJIR, NORTH EASTERN 2017 - 2018
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Tracked and prepared quarterly reports of sales goals to management.
• Introduced team contests and goals to enhance productivity and improve employee morale.
• Performed annual evaluations and reviews for large staff of employees.
• Monitored workshop work flow for over 50 employees.
• Provided supportive link between external customers and internal operations.
• Worked with management team to implement proper division of responsibilities.
• Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Consistently met quarterly sales goals and increased customer retention rate year-over-year.
• Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
5
ASSISTANT BARISTAR & HEAD WAITER, ARABIAN CUISINE
NAIROBI 2016 - 2017
• Resolved problems, improved operations and provided exceptional service.
• Maintained energy and enthusiasm in fast-paced environment.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Increased customer satisfaction by resolving issues.
• Worked with customers to understand needs and provide excellent service.
• Onboarded new temps by entering employee information into systems.
• Led projects and analyzed data to identify opportunities for improvement.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Received and processed stock into inventory management system.
• Delivered services to customer locations within specific timeframes.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
SKILLS
• Beverage preparation
• Coffee machinery
• Point of sale operation
• Soft selling
• Smoothie making
• Food preparation and safety
• Menu memorization
• Ordering procedures
• Foam art
• Exceptional customer service
• Sandwich preparation
• Table setting knowledge
• Excellent math skills
• Sales expertise
• Performance improvement
• POS system
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