Reservation Agent Production Assembler
Resume:
Carla Robinson
Updated resume
Phoenix, AZ *****
***************@*****.***
Hardworking Reservation Agent with 5 years of experience providing top-notch service in making the reservations for the customer. Good with maintaining guest profile information in all computer systems to facilitate operations and follow-up marketing efforts. Team player with exceptional MS word and multitasking abilities.
Authorized to work in the US for any employer
Work Experience
Reservation Agent
SuperShuttle International Inc - Phoenix, AZ
January 2002 to August 2005
Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
Delivered exceptional service to every customer through active engagement, effective listening and well- developed interpersonal skills.
Customer Service Representative
Sloutions - Mesa, AZ
May 1993 to June 1993
Evaluated customer account information to assess current issues and determine potential solutions. Production Line Assembler
Wrigley's Business Products And Services - Phoenix, AZ October 1990 to March 1993
Retrieved correct materials from product inventory to perform various fabrication duties. Reviewed and verified all work was in compliance with sales orders and customer requirements. Assembly Line Worker
Motorola Solutions - Phoenix, AZ
June 1986 to April 1988
Smoothed surfaces to enhance alignment of parts and finishes. Inspected and tested final products to verify conformance to established tolerances. Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
Production Assembler
Dale Electronics - Tempe, AZ
August 1980 to June 1985
Packaged several lots & trays of resistors+ completed products per day and efficiently prepared shipments.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns. Quality checked diode components to determine conformance to specifications, disposing of any unacceptable parts.
Education
Medical Billing & Coding
Arizona College of Allied Health - Phoenix, AZ
March 1997 to September 1998
High School Diploma
Carl Hayden High School Phoenix - Phoenix, AZ
June 1978
High school diploma or GED
Skills
• Phone etiquette
Travel sales
Travel reservations
Telephone reception
Customer reservations
High-energy attitude
Cheerful and energetic
Adaptive team player
Courteous demeanor
Excellent multi-tasker
• Cashier as a cashier with Target it was seasonal but those 3 months gave me more experience with working on a cash register
• Medical Coding
• Medical Billing
• Customer service
• Fabrication
• Basic math
• Customer service (5 years)
• English
• Medical Terminology
• Clerical experience
• Medical Records
• Medical Scheduling
Assessments
Scheduling — Familiar
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Retail Cash Handling — Proficient
January 2020
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Customer Service — Completed
January 2020
Identifying and resolving common customer issues
Full results: Completed
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Scheduling — Completed
July 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I haven't been in the work sector for a long while, and need to get into a comfortable part time job
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