Customer Service Team Member
Resume:
W E N D Y R R O O K S
**********@*****.***
BEVERLY HILLS, FL 34465
PROFESSIONAL SUMMARY
Skillfully pursues sales to achieve profit targets and exceed personal quotas. Uses consultative and relationship-based techniques to capture sales opportunities. Persuasive communicator with tenacious nature.
SKILLS
Product knowledge Business development
Serve customers Monitor security
Acquire new business Motivation
Problem-solving Organization
EXPERIENCE
Customer Service Sales Representative, Liberty Data Inc., Aug 2014 Jan 2021, St Augustine Florida, Florida
Sought out customers actively to offer assistance with everything from locating desired products to making well-informed decisions. Supported sales and service for existing customers while increasing new business development.
Used business development frameworks and strategic growth strategies to develop short- and long-term customer service plans.
Director of Sales and Marketing, RMS Communications, Sep 1998 Dec 2013, Ocala, FL Identified, developed and grew key operations and senior-level decision-maker relationships.
Built sales and marketing plans for targeted districts within defined territories. Determined client requirements and developed persuasive proposals to meet needs. Created targeted marketing campaigns, increasing client base, boosting revenue generation and exceeding sales targets.
Worked closely with all sales personnel to assist with routine sales and handle advanced issues.
Taught the sales team how to connect with customers and build long-term, productive relationships.
Oversaw regional and local sales managers and staffs. Engaged customers to quickly identify needs, negotiate contracts and close sales. Reviewed operational records and reports to inform sales strategy. Coordinated sales programs to capitalize on revenue opportunities and maximize profitability.
WR
Jun 1989
Prepared budgets and approved budget expenditures. Established ambitious quotas and helped each team member implement personalized plan to achieve targets.
Researched market trends and stayed current on customer preferences to better lead sales operations.
Sales Manager, Page Mart, May 1996 Nov 1999, Jacksonville, FL Implemented comprehensive sales plan to meet business objectives for account acquisition, revenue and profit margins.
Researched market trends and competitor performance to inform strategy. Delivered sales presentations to highlight product and service benefits. Contacted customers to build trust and leverage consultative sales techniques. Created proposals and completed presentations to close sales. Selected, developed and deployed staff to meet territory objectives. Handled performance management and compensation decisions to recognize and motivate employees.
Used technology to build successful sales pipelines, manage prospects and run reports.
Prepared budgets and approved budget expenditures. Established ambitious quotas and helped each team member implement personalized plan to achieve targets.
Taught the sales team how to connect with customers and build long-term, productive relationships.
Researched market trends and stayed current on customer preferences to better lead sales operations.
EDUCATION
Associate of Arts
CFCC Ocala, Florida
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