Customer Service Medical Assistant

Mical E. Ponciano Romero

Philadelphia, PA, ***** C: 267-***-**** • **************@*****.***

PROFESSIONAL SUMMARY: Disciplined and confident bilingual medical graduate with vast knowledge and practicum in emergency care, internal medicine, mental health, pediatricians, OB/GYN, and minor surgery. Extensive experience in hospital and clinic settings and customer service.

EDUCATION:

Garden State Science and Technology Institute

2017- 2018

Clinical Medical Assistant Certification

Phlebotomy Technician Certification

EKG Technician Certification

CPR Certification

Universidad Central Del Este Medical Degree Doctorate 2009 -2016

San Pedro de Macoris, Dominican Republic

Volunteered at Pedro Maria Santana Hospital and Santa Catalina Laboure’ nursing home.

PROFESSIONAL EXPERIENCE: Aging with Comfort Home Care Agency, Philadelphia, PA 2020-Present

Care coordinator

Developing and coordinating health care program.

Communicating between staff, patients and family.

Handling patient case management and education.

Recruiting and training staff and creating

schedules.

Bruce Datil Allstate Agency – Philadelphia, PA

2018-2020

Receptionist/Customer Service, sale associated

Immediately greeted all customers, entered the office, in a friendly and helpful manner.

Handled constant incoming calls 50+ daily/ identify customer needs/ resolved and Processed customer policy change requested. Processed and filed paper/work orders/ fax works

ordered to various department and companies.

Handled all incoming claim from customers.

Took premium payments from customers.

Verified phone numbers, addresses and email addresses with each customer contact and updated customer information. Made calls to current customers and new potential customers. Logan Enterprise Choate General Contracting, INC Philadelphia, PA 2018

Answered phone calls/gave customer information about products and services.

Took customer orders.

Computer skills to made flyers, internet announcement. Filed documents

Angel A. Lazo Jr, MD Internal Medicine - Jersey City, NJ 2016

Receptionist

Welcomed and directed 30+ patients daily

Answered phone calls and in-person queries and gave advice when prompted

Took and recorded patient insurance information and verified provided data by contacting insurance companies.

Created and maintained patients’ records in the hospital database, ensuring both accuracy of information and confidentiality Jaime Oliver Pino Hospital/Sagrado Corazon de Jesus/Dr. A. Musa, D.R. 2016

Pediatrics Intern

Assisted in the emergency area, administration of treatment for allergies, fever, minor surgery and minor trauma; Performed parent-child consultations. Educated patients about what to expect during examinations and procedures, in a bid to put their fears at ease

Assisted the pediatrician with examinations by taking and recording vitals such as height, weight, temperature and blood pressure of patients Dr. Antonio Musa Hospital – San Pedro de Macoris, D.R. 2015 - 2016

OBGYN/ ICU Intern

Monitored E.R. patients, alerted Physicians/Charge nurse with any changes in patient’s status.

Washed and sterilized instruments daily, as well as cleaned and prepped exam rooms between patients.

Took patient’s blood pressure, weight and height.

Assisted in labor and delivery, performed pap smears, monitored pregnancy women; Performed patient and family education about contraception and STD’s.

Jaime Oliver Pino Hospital – San Pedro de Macoris, D.R. 2014 – 2015

Internal Medicine/ Surgical and Psychology Intern

Reviewed medical history with admitted patients, transferred chart/care plan notes preparation and discharge forms, maintaining patient care records, providing patients with knowledge for self-care at discharge. Administered medication, performed vitals, venipuncture, and glucose nasogastric intubation, Foley catheter insertions, inserting peripheral IV's and assisting physicians in and out of the emergency room along with many other tasks related to their field.

Performed and managed of patient care, triage, urinalysis, and blood cultures.

R e p l y F o r w a r d

Contact this candidate