Customer Service Order Selector

N/A

N/A

Walter Wayne Hyde

Texas, United States ******@******.*** 817-***-**** in/walter-hyde

SUMMARY

Results-oriented professional with a successful record of results in the management field. Major strengths include attention to detail, competence, being a team player, strong leadership, outstanding communication skills, and respect for operational compliance in all regulated environments. Supervisory skills include hiring, termination, scheduling, associate training, and customer service. EXPERIENCE

Customer Relationship Manager

• Identified the customer's motive for calling and understood the customer's insurance needs while advocating Progressive's products and services through benefits selling.

• Shared expertise and pertinent information to ensure appropriate insurance coverage while remaining flexible in order to better meet the needs of the customer.

• Succeeded in cross-selling and advocating Progressive's products and services, utilizing different approaches to ask for and close the sale.

• Assisted consumers who started a quote online via the internet or mobile device.

• Partnered with a coach or supervisor to continually develop skills and improve results.

• Stayed current on products, services and procedures through extensive training.

• Adhered to company and/or Business Group attendance policies. Order Selector/Outbound Lead

• Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.

• Checked inventory and selected case, each, and IP products from specific locations based upon customer orders and availability, ensuring 100% accuracy of all materials picked.

• Mentored new hires, resulting in stronger staff development and increased productivity.

• Maintained metrics, reports, process documentation, and service logs, as well as training, safety observations, and safety records.

• Direct outbound shipping dock operation to ensure achievement of cost, productivity, accuracy, and timeliness objectives. Lead Clerk

• Maintained an exceptionally clean, customer-friendly and well-run dairy department, while recognizing problem areas and effectively reducing errors to increase profit margins.

• Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.

• Collaborated with the management team to implement the proper division of responsibilities.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices, while following merchandising guidelines to present visually appealing displays.

• Led improvement initiatives to advance operational efficiencies. Ambassador

• Tracked time spent on assignments each day for productivity reporting, and coordinated quarterly business reviews alongside senior management.

• Unloaded packages with care and placed in proper staging area, while overseeing warehouse staff and maintaining efficiency in a fast-paced environment.

• Completed daily operations on time and maintained high standards of accuracy, while monitoring adherence to safety protocols and company policies by staying attentive to details.

• Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety. CERTIFICATIONS

Power Lift Equipment Trainer

Hazardous Material Handling and Disposal

National Food Service Manager Certificate

TABC Certificate

SKILLS

Hard Skills: Forklift operations, Training and development, Quality assurance and control Soft Skills: Leadership, Attention to detail, Reliability, Strong work ethic Progressive Insurance August 2021 - Present

Prologistix/Penske January 2019 - August 2021, Grand Prairie, TX Winco Foods March 2018 - December 2018, Dallas, TX Amazon March 2017 - January 2018, Coppell, TX

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