Customer Service Sales
Resume:
BARBARA Burkhart
Customer service
*********@*****.***
**** * ******* **, *** Las Vegas, NV, 80
147
HIRSCH
Chicago, IL
High School Diploma (Jun 1983)
EDUCATION
Adaptable professional with 25.5+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and scheduling. Aiming to leverage my skills to successfully fill the Customer service role at your company.
CAREER OBJECTIVE
CUSTOMER SERVICE
Manpower, Marathon, Hadco, Las Vegas Oct 2019 - Present Customer service, registration desk, room monitoring, provides customer additional information or explain services, assist customers
effectively by solving disputes, and insure customer. MANAGER/OWNER
Ms. B's Italian ice, Chicago, IL / Jul 2009 - Oct 2019 Manage, hire and train employees, customer service, sales, inventory,
daily sales reports, scheduling, & Business development. EXPERIENCE
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
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Check to ensure that appropriate changes were made to resolve customers' problems.
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Oversee activities directly related to making products or providing services.
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Direct and coordinate activities of businesses or
departments concerned with the production, pricing, sales, or distribution of products.
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Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost
reduction and program improvement.
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Manage staff, preparing work schedules and assigning specific duties.
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Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel
processes.
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Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
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Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
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• Review employees' work to evaluate quality and quantity. Prepare and maintain time or payroll reports, as well as details of personnel actions, such as performance
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RESERVATIONS
Four Seasons Hotel, Chicago, IL / Aug 2003 - Jun 2016 Answer phones, sold luxury hotel rooms,
Offered stellar customer service to all customers creaung lasting
relationships.
Assisted with training new employees
Handle customer complaints, charge disputes, No-shows and evaluations, hires, promotions, or disciplinary actions. Estimate labor requirements for jobs and plan work schedules accordingly.
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• Recruit, hire, or discharge workers.
Resolve customer complaints or answer customers'
questions regarding policies and procedures.
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Supervise the work of office, administrative, or customer service employees to ensure adherence to quality
standards, deadlines, and proper procedures, correcting errors or problems.
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Train or instruct employees in job duties or company policies or arrange for training to be provided.
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• Develop or update procedures, policies, or standards.
Contact this candidate