Customer Service Representative
Resume:
JON-BRENEA DRUMMOND
COLORADO SPRINGS, CO 80911
TEL 754-***-****
EMAIL:************@*****.***
OBJECTIVE:
Customer service-oriented and motivated individual looking to hone problem-solving and communication skills and further develop managerial skills in the Hospitality Industry.
PROFESSIONAL EXPERIENCE
Walmart Cashier/Customer Service (2016-2017)
Handle cash, credit, or check transactions with customers
Scan goods and collect payments
Ensure pricing is correct
Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
Make sales referrals, cross-sell products, and introduce new ones
AT&T, Customer Service Representative (2018-2020)
Take customer calls and complete service orders
Develop innovative ways to sell products and services to customers
Enhance customer retention and satisfaction by providing outstanding and prompt customer services.
Handle large volume of customer calls efficiently
Spectrum, Tech Support (2020-2022)
Resolved technical service issues with end customers, providing troubleshooting support
Asking questions to get a better idea of what might be wrong
Logging information about the correspondence into the companies system to keep records
Lowe’s, Cashier/Customer Service (2017-2018)
Resolve Customer needs
Checkout customers
Issue changes, receipts, refunds, or tickets
TECHNICAL SKILLS SETS
Customer Service Skills
Strong Oral Presentation Skills
Administrative Skills
Serving Skills
Problem Solving
REFERENCES
Tanya James
Walmart Supercenter
Colorado Springs, CO
Agnes Davis
Spectrum
Colorado Springs, CO
Deroy Markwei
AT&T
Colorado Springs, CO
Monte Chambers
Lowe’s
Fountain, CO
Contact this candidate