Customer Service Team Member
Resume:
JOSHUA N. GASKINS
Waldorf Maryland, 20603
**************@*****.***
https://www.linkedin.com/in/joshua-gaskins-50382924a/ PROFESSIONAL SUMMARY
Customer Service Repersective and active client speciaslsit with the tenacity to succeed and 4 years of proven experience. Accomplishes measurable results while leading teams of up to 3 in a dynamic, fast - paced environment. Possesses a comprehensive background in Team Management, Process Improvement and Training, and Development derived from working well with others. Career supported by a High school Diploma from Frederick Douglass High School. Areas of expertise include:
• Microsoft Skills
• Interpersonal Skills
• Organization Skills
• Process Improvement
• Profit & Loss
• Time Management
• Customer Service Skills
• Professionalism
• Efficiency
PROFESSIONAL EXPERIENCE
07/2022 – Current
• Was charged with ensuring that every aspect and detail of the shift runs smoothly. Checked equipment for problems, replaced broken parts, and provided tasks on time. Also managed cash and ensured workers were efficient.
• Charged with organizing and staffing the team each workday. Decided when to open or close shop according to a schedule, so everyone knows what they need to do at all times. Possess the ability to handle any problems without guidance from managers above.
• Collaborated with a Shift Supervisor, who, as the name implies, supervises and ensures the efficiency of shift schedules. While as the leader, I planned out and maintained company's shift schedule, a supervisor focuses on how efficient these shift settings are and makes changes when necessary.
Sky Zone Trampoline Park -Team Member 08/2020 – 05/2021
• Conducted sales and recommendation of products based on guest needs. Was responsible to sell and cross sell all of our products.
• Completed maintenance checks: Daily, weekly, and monthly maintenance checklists was completed and demonstrated knowledgeable regarding each of the park’s attractions. All tasks were completed in a thorough, timely manner.
• Maintained a friendly, outgoing personality with our guests and team members.
• Conducted sales and recommendation of products based on guest needs. Super Dry Clothing Store - stockroom Manager 05/2018 – 08/2021
• Observed and assisted sales associates, stockroom employees, and cashiers. While providing exceptional customer service and ensured sales were made to increase the conversion rates and meet daily sales goals.
• Provided Solutions to customers, from simple solutions to complex ones. While responding to customer and manager needs in the mist of working in a fast-paced environment.
• Observed and assisted sales associates, stockroom employees, and cashiers as I was responsible for opening and closing the store.
• Personnel Management
• Editing
• Verbal & written Communication
Tropical Smoothie - Shift Leader
JOSHUA N GASKINS, PG. 2
EDUCATION AND TRAINING
High School Diploma, Frederick Douglass High School – 2022 CERTIFICATIONS
Microsoft 365 Certification
ACTIVITIES
Volunteer Work/Community Involvement, Washington,DC, Oct. 2021 – present AWARDS
Build Metro D.C. - Grit Award, Jan 2016
INTERESTS
Contact this candidate