Customer Service Representative
Resume:
Catherine I. Albright
** ****** ** *** ******, DE 19720
************@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile ● More than 14 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures.
● Possess solid computer skills.
● Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, and IFS.
● Ability to train, motivates, and supervises customer service employees.
● A team player, acknowledged as “Total Quality Customer Service Professional.”
●
Employment Realtor
● Assist Buyers and Sellers with home purchase
● Review legal documents
● Schedule appontments
Teleplan Videocom Solutions, New Castle, DE
2016-2021
2002 - 2016
Customer Service Representative
● Work with sales professionals covering the United States, responsible for more than 50 corporate accounts.
● Support sales reps in opening new accounts and upgrading existing service.
● Quickly and effectively solve customer challenges.
● Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Education University of Phoenix, Phoenix, AZ 2010
Bachelor of Science in Psychology
Gloucester County college, Sewell, NJ 2013
Associate in Science in Business Administration
References Furnished Upon Request
Contact this candidate