De'Nean S. Jones

219-***-**** adsdnr@r.postjobfree.com

Professional Experience

Intake Specialist

Stericycle, Nashville, TN October 2018 – July 2019 Data Entry

Customer Service

Microsoft Outlook for attorney communication

Financial Relations Representative

Community Health Services, Brentwood, TN March 2017 – October 2018

• Collect client payments for hospital services

• Customer service

• Data entry

Customer Relations Representative

Home Depot, Brentwood, TN March 2013 – March 2017

• Keep detailed records of customer interactions and transactions including recording details of inquiries, complaints, comments and required actions taken.

• Complete accurate contract forms, prepare change of address records and issue timely service discontinuance orders.

• Recommend improvements in products, packaging, shipping, and/or billing methods, and advise on procedures to help prevent future issues.

• Provide outstanding customer service by conferring with customers via telephone or in person. This includes providing information regarding products and services, taking and entering orders, cancelling accounts, and obtaining details of customer concerns. Office Administrator

State of Tennessee, Nashville, TN July 2012 January 2013

• Purchased, distributed and stored all supplies for this government office.

• Managed all aspects related to leasing of facility space. Cashier

Horseshoe Casino, Hammond, IN November 2009 – August 2011

• Received daily payments by cash, check, credit cards, vouchers or automatic debits.

• Issued accurate receipts, refunds, credits and change due to customers.

• Counted money in all cash drawers at the beginning of shifts to ensure amounts were correct and adequate change was given to customers.

• Greeted customers in a friendly and cordial manner.

• Cashed checks for customers.

Teller

Fifth Third Bank, Hammond, IN March 2007 October 2009

• Balanced currency, coin and checks in cash drawers upon completion of shifts and calculated daily transactions using a variety of methods.

• Cashed checks and distributed money after verifying signatures were correct, written and numerical amounts matched, and accounts had sufficient funds.

• Examined checks for endorsement and verified information including dates and bank names. Also ensured proper customer identification and confirmed legality of documents.

• Authorized to assist customers in bank’s secure vault. Professional Skills

• Manage material resources

• Organize personnel resources

• Enhance time management

• Promote sound judgment and decision making

• Encourage active learning

• Oversee financial resources

Education

Hammond High School, Hammond, IN

Diploma