Medical Assistant Customer Service
Resume:
EXPERIENCE
ROLAND FAMILY MEDICAL
Interviewing patients. Obtain insurance verification, copay collection, Medical Assistant duties as needed or required, including vital signs, ekg’s, patient charting, blood draws, triage, patient discharge instructions. Assist with tele medicine visits with on screen physician, 2 PCP family Medicine Dr’s. and 1 Pain Management Dr, assist with in office procedures, DOT and Sports Physicals, administering Vaccines, communicate with outside agencies, handle all referrals, lab results, blood draws and hair follicle testing. record requests, as well as Drug testing. Prescription requests and refills.
MERCY GENERAL SURGERY FROM 08/2015 TO 09/2018
Bariatric Coordinator/ Financial Counselor, Liaison between the patient and the Doctor. Liaison for the bariatric program. Interviewing patients for acceptance or denial into the program. Accompany the Dr. to the Seminars. Obtain insurance verification, copay collection, Medical assistant duties as needed or required, including vital signs, ekg’s, patient charting, blood draws, triage, patient discharge instructions. Provide patient guidance through the process of the bariatric program or general surgery including aftercare instructions.
MERCY PAIN MANAGEMENT CLINIC
FROM 08/2013 TO 08/2015
Medical Assistant: Room all patients presenting to the clinic, Vitals, interviewing for The Doctor, assist will all clinic procedures/ injections. Charting, answer patient questions, prescriptions and refill requests, Insurance Verification and authorizations.
ADAMS COUNTY COMMUNICATION CENTER
FROM 09/2014 to 07/2015
911 emergency and non-emergency dispatching. Receive incoming calls and perform priority dispatching including routing to the proper location, communicating with all outside agencies requesting assistance or clearing city for Emergency vehicles, problem resolution, maintaining control of hysterical callers, instructing caller to perform life saving measures, Emergency Medical Dispatch, Police and Fire Dispatch as well as Medical Priority Dispatch Systems. Provide Pre-Arrival Instructions.
AMERICAN MEDICAL RESPONSE
FROM 03/1999 TO 09/2014
911 emergency and non-emergency dispatching. Priority dispatching, call taking, shift lead, take all incoming calls for Emergent and Non -Emergent Ambulance for 911 Agency, provide Emergency instruction to callers to preform life saving measures, EMD, MPDS, CPR. Maintain control of hysterical callers. Communicate with all outside agencies, requesting assistance or securing route of Emergency vehicles.
EDUCATION
WELD CENTRAL HIGH SCHOOL
General Education
PETRA ALLIED HEALTH
Registered and National Medical Assistant
REFERENCES
AVAILABLE UPON REQUEST
SHEILA R. DEMARCO
5818 PECAN PARK
HITCHCOCK, TX 77563
******.*****@*****.***
OR
**********@*****.***
OBJECTIVE
To work for a company that I can be part of a team. I would like to work for a company with the possibility of advancement.
SKILLS & ABILITIES
I am detailed orientated; I can learn new tasks quickly. I believe in “doing the job right the first time” I work well with others; I am a team player.
I have experience is medical terminology, charting, interviewing Patients, front and back office duties, payroll, EKG’s, Phlebotomy, Lab testing, administering Referrals, Record Requests, Telemedicine, assisting with in office Procedures as well as 911 emergency and non-emergency dispatching, 911 emergency and non-emergency call taking, patient interviewing, Emergency Priority Dispatch, Problem Resolution, Customer Service.
Past certifications in Emergency Dispatching including EMD, APCO, MPDS MPDS.
Current certifications as a Registered Medical Assistant with National Certification. CPR certification.
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