Customer Service Financial Analyst
Resume:
LINDA O. EBIGBO
***********@*****.***
New Jersey
PROFESSIONAL SUMMARY
Risk management and business analysis professional with years of experience in operational risk management, internal control, project management, program development, facilitation, management, monitoring and evaluation, database management, team coordination, strategic planning, ability to work with multiple stakeholders, strategic and critical thinking.
Actively seeks to contribute expertise in advanced leadership and project management towards optimizing the goals of an Organization in a management role. Forward thinker, team player and also work independently, ensuring projects are delivered.
SKILLS
•Project Management and Needs Assessment
•Risk Assessment, remediation, or improvement initiatives
•Operational Risk Incident Management
•Data Analysis and Reporting
•Data Validation and Visualization
•Financial Management
•Strong attention to details and Time Management
•Excellent Communication and Interpersonal skills.
•Proficient in the use of Microsoft 365
•Able to quickly learn new systems and technology, or gain expertise in areas of responsibility
PROFESSIONAL EXPERIENCE:
KPMG
GLOBAL RISK ANALYST FEBRUARY 2020 - PRESENT
•Perform multiple data mapping, cleansing and refresh exercise to ensure high level data quality and integrity. Reconcile systems data with consideration of its impact with other global applications, proactively anticipate and resolve potential issues.
•Identify opportunities to improve Client’s risk posture, and risk management systems and processes that enable Client comply with policies and regulatory requirements, and provide solutions for mitigating risks.
•Perform critical risk functions to ensure professionals in global member firms maintain independence, to ensure compliance with global and local regulatory requirements.
•Process requests on risk/compliance systems data via ServiceNow ticketing system.
•Utilize data resources to research and analyze corporate structures, entities, and securities.
•Maintain the information about clients and targets daily including assignment of approvers, requested client entity restrictions, client additions and changes.
•Perform user acceptance testing, process improvements and application enhancements, and document results.
HANINI INC
OPERATIONS SUPERVISOR SEPTEMBER 2018 - JANUARY 2020
•Provided technical support and resolution to customers’ requests.
•Identified and interpreted consumer behavior, trends, and business environment, created alternatives and implemented courses of action which led to 8% increase in revenues and 10% reduction in costs.
•Data analysis and inventory management.
•Cost accounting and reconciliation.
UNION BANK
FINANCIAL ANALYST AND ADVISER OCTOBER 2013 – DECEMBER 2016
•Performed credit risk evaluation, assessment and appraisal of borrowers, which included an analysis of the financial impact on the bank should the risk crystalize (recovered 20% of bad debt).
•Communicated risk policies and processes to clients, and created business continuity plans to limit risks.
•Conducted policy and compliance audits, which included liaising with internal and external auditors.
•Determined risk by analyzing financial markets to predict changes or trends.
•Increased clients’ satisfaction rate by constantly reviewing feedback and improving service levels.
•Ensured that new clients grew into loyal customers by cross-selling additional services that increased sales opportunity and maximized revenue.
•Interim branch manager for team members with skills in customer service, data reporting & sales.
STERLING ASSET MANAGEMENT & TRUSTEES LIMITED
ASSET AND PROJECT MANAGEMENT MARCH 2010 – OCTOBER 2013
•Identified opportunities to improve risk posture, provided solutions to remediate or mitigate risks, and reported risk assessment to management team, business partners and vendors.
•Performed onsite and remote assessments of vendor engagements and controls, documentation review and analysis to ensure strict adherence to compliance, provided recommendations to remediate control gaps, and presented summaries on courses of action.
•Assisted third-party risk management leads with program initiatives and assessed potential risks through data gathering and auditing, and recommended actions.
•Worked within budget specifications, performed quarterly vendor audit and presented reports to management.
•Managed and led project teams responsible for completing complex projects on time.
•Analyzed and interpreted the business market trends for decision making on product/asset development. (Led to 15% reduction in cost).
•Credit appraisal and administration.
FEDERAL GOVERNMENT COLLEGE - NYSC
TEACHER AUGUST 2008 – AUGUST 2009
Educated and evaluated high school students.
Analyzed information and data on students, and presented reports to school officials.
Represented senior staff officials in College meetings.
EDUCATION
New York Business Institute, CompTIA A+, Network+ and Cisco CCNA course 2019
University of Nigeria, Nsukka. B.Sc. (Hons.), Zoology 2007
PROFESSIONAL CERTIFICATES
CompTIA Network+ Certification 2019
CompTIA A+ Certification 2019
Association of Chartered Certified Accountants (ACCA) 2017
VOLUNTEER EXPERIENCE
Center for Food Action, Englewood New Jersey – Pantry and Warehouse Work: harvested food from farm; sorted and prepared emergency food packages for donations.
Comfort Zone Camp – participated in activities that provided encouragement and support to campers, to help them learn coping skills.
HOBBIES
Networking, researching, volunteering and community development, traveling, bowling and reading.
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