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Customer Support Associate

Location:
The Bronx, NY
Salary:
55,000
Posted:
August 28, 2022

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Resume:

Denise Rivera

Bronx, NY ***** 917-***-**** ****************@***.***

Summary

OBJECTIVE: Pursing a position with a company, where I can utilize my researching skills, qualifications, and experience to ensure the company's success in fraud prevention and customer service.

Skills

Microsoft Office (Word, PowerPoint, and Excel) Outlook

Auditing

E-commerce

E-mail

Filing

Inventory

Excel

Problem-solving abilities

Technologically savvy

Courteous demeanor

Clerical support

Office equipment proficiency

Inbound and Outbound Calling

Experience

CUSTOMER SERVICE REPRESENTATIVE 06/2013 to 06/2022

TOURNEAU LLC - Long Island City, NY

Aid customers with product and order inquiries via e-mail and phone.

Review E-commerce and Omni Channel orders to detect Fraud by utilizing programs such as Accurint and Cybersource.

Aid customer with best resolution in resolving issues with customer orders or complaints.

Follow-up with store locations to ensure completion of assigned orders.

Assist store locations with Omni order/product issues.

Communicate with different brand merchandisers for product availability.

Answer inbound calls and direct to individuals, departments, or store locations.

Keep Documented notes with customers to track requests, problems, and solutions.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

INVENTORY ASSOCIATE 04/2007 to 06/2012

TOURNEAU LLC - New York, NY

Leveraged auditing system to resolve discrepancies in merchandise counts.

Coordinated multiple merchandise transfers from various outside vendors and store locations.

Received and responded to sales representative request by telephone, email, and online orders.

Analyzed activity that affected Inventory Counts, correct records, and adjusted errors.

Developed knowledge of merchandise and drop shipment items from various vendors.

Obtained drop shipment invoices from vendor; verifying cost efficiency and accuracy of items billed to company.

Kept information accessible by sorting and filing documents.

Accomplished tasks in a timely and organized Manner.

Aided Management with restocking of merchandise to sales floor.

Tracked inventory usage, documented discrepancies, and maintained overall count.

Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

Verified prices and computed totals to complete accurate invoices.

Receive and distribute merchandise to floor management. Ensure to uphold assisted orderliness and cleanliness of office and back stock room.

Education

John Jay College of Criminal Justice - New York, NY Bachelor of Science

Fraud Examination and Financial Forensics, In progress

Berkeley College - New York, NY Associate of Applied Science

Information Systems Management, 2011



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