Healthcare administration
Resume:
ESTRELLITA OTERO
**** *. ******* **. ************, pa 19141 215-***-**** *************@*****.***
OBJECTIVE
I am applying for this position. My long-term experience has taught me how to meet and exceed each individual’s expectation with quality service. In addition, to gaining meaningful experience better skills, communication, and understand my potential growth and highlight my skills and what I can bring to the table. To obtain employment at a respectable company or organization where I can put my problem-solving and decision-making skills to use, as well as my ability to set priorities and handle challenging situations when they arise, to good use. As an alumnus of the Southern New Hampshire University, I would like to share my knowledge and experience with the next generation of healthcare management and administrator professional.
If you are looking to hire someone reliable, organized, hardworking, dependable and bi-lingual I’m your candidate. I am very interested in this position and would appreciate your review of my qualification.
EXPERIENCE
Optima Dental/ Bristol, pa
Office Manager/ December 2016- Present
Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
Managing and assigning routine office duties, welcoming and guiding guests, and supervising administrative staff personnel.
Ensure that the office operates efficiently and smoothly.
Develop procedures and implement and evaluate them with team members to improve efficiency.
Submit Claims.
Billing.
Registered patient and create patient demographics into system.
Doctors Collection and production.
Collect Payments from insurance and patients.
Credentialing/ Re-Credentialing.
Order Inventory.
Supervised office staff.
Support and trained staff.
Fulfilled clerical activities.
Processed daily transactions.
Discuss and sale treatment to patient.
Experienced and train with Care credit, green sky financial & Lending Club Solution.
Pre-Authorizations.
Scheduling appointments.
Check in and check out patient.
Confirm patient appointments.
Verify all types of Insurance.
Answer verbal’s calls.
Assist doctor with patient and treatment service.
Dental assistant/ Assist doctor with patients with all procedure, Fillings, Root Canal, Crown Prep, Oral Surgery, X-rays, take alginate impression, pour model, Instruments, and chair side with doctor.
Nusmile Dental/ Philadelphia, pa
Office Manager / January 2019- Present
Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
Managing and assigning routine office duties, welcoming and guiding guests, and supervising administrative staff personnel.
Ensure that the office operates efficiently and smoothly.
Develop procedures and implement and evaluate them with team members to improve efficiency.
Submit Claims.
Billing.
Doctors Collection and production.
Collect Payments from insurance and patients.
Credentialing.
Supervised office staff.
Support and trained staff.
Fulfilled clerical activities.
Processed daily transactions.
Registered patient and create patient demographics into system.
Order Inventory.
Discuss and sale treatment to patient.
Experience and train with Care credit, green sky financial, and Lending Club solutions.
Pre-Authorization.
Check in and check out patient.
Confirm patient appointments.
Verify Insurance.
Answer verbal calls.
Assist doctor with patient and treatment service.
Dental assistant/ Assist doctor with patients with all procedure, Fillings, Root Canal, Crown Prep, Oral Surgery, X-rays, take alginate impression, pour model, Instruments, and chair side with doctor.
Mayfair Dental/ Philadelphia, pa
Dental Assistant / Front Desk Receptionist- May 2012 – December 2016.
Schedule patient appointments.
Registered patient and create patient demographics into system.
Assist doctor with patients with all procedure, Fillings, Root Canal, Crown Prep, Oral Surgery, X-rays, take alginate impression, pour model, Instruments, and chair side with doctor.
Check in and check out patient.
Confirm patient appointments.
Verify Insurance.
Answer verbal calls.
Discuss and sale treatment to patient.
AB Dental Group / Philadelphia, pa
Dental Assistant / Front Desk receptionist – June 2007 – April 2011
Schedule patient appointments.
Supervised office staff.
Support and trained staff.
Fulfilled clerical activities.
Processed daily transactions.
Assist doctor with patients with all procedure, Fillings, Root Canal, Crown Prep, Oral Surgery, X-rays, take alginate impression, pour model, Instruments, and chair side with doctor.
Check in and check out patient.
Confirm patient appointments.
Verify Insurance.
Answer verbal calls.
Discuss and sale treatment to patient.
EDUCATION
High School Diploma. Undergraduate in Southern New Hampshire University (Expected to Graduate on February 23, 2023), for (Health Care Administration with Con on Management). Bilingual English & Spanish. CPR Certified / OSHA Certified & Care Credit Financial Certified. Member of National Society of Leadership and Success (NSLS).
AWARDS AND ACKNOWLEDGEMENTS
Badge earned in (Nursing and Healthcare Professionals), Experiential Learning and problem solving 1, 11/24/2021.
Badge earned in (Nursing and Healthcare Professionals), Experiential Learning and problem solving 11, 02/17/2022.
Current GPA- 3.521
Named to SNHU Honor Roll- January,2022- July 2022.
Name to SNHU Dean’s List, (August 2022).
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