Customer Service Assistant Manager
Resume:
Terrell Mclaurin
Bluffton, OH *****
*************@*****.***
motivated worker that is looking for a opportunity to grow with a company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Leader
OSL Mobile Solutions
January 2022 to Present
• Managing 2 stores in the tiffin, Fremont area
• Managed store cleanliness, organization, and display policies and procedures. Subject Matter Expert in store, authored updated procedures with 100% team member buy-in and participation.
• Headed up customer relations, addressed customer needs, worked to resolve any disputes on purchases, and created customer confidence.
• Won award for 92% customer feedback surveys
• Managed store inventory with daily counts, audits and disputes Cell Phone Technician
OSL Retail Services Inc - Findlay, OH
November 2020 to Present
We offer choices of the three major carriers for customers to choose from and offer pricing for each of the phones that the carries offer. That includes providing help with issues with customers bill and technical support
Provide exceptional customer service
Inventory management
T-Mobile Sales Representative
Wireless Vision, LLC - Findlay, OH
September 2021 to January 2022
• Managed store cleanliness, organization, and display policies and procedures. Subject Matter Expert in store, authored updated procedures with 100% team member buy-in and participation.
• Headed up customer relations, addressed customer needs, worked to resolve any disputes on purchases, and created customer confidence.
• Won award for 92% customer feedback surveys
• Managed store inventory with daily counts, audits and disputes Team Leader
OSL Retail Services Inc - Port Clinton, OH
March 2021 to September 2021
I manage 3 stores around the area of port Clinton, Ohio. As a team lead I manage my employees schedules, call offs, inventory, and making sure they are trained to the best of their abilities. Material Handler/Forklift Operator
Whirlpool Corporation - Findlay, OH
September 2020 to November 2020
Move totes from line to line and refill parts for different lines around the plant. Reading daily line reports to ensure parts were moved to the correct line at any given time. House Coordinator
Community linkage services of ohio - Lima, OH
March 2020 to September 2020
Filling out Daily shifts reports. Making sure that residents are on time to appointments and assisting them with getting to appointments. Daily cleaning and organizing of the building and office. Store Manager
Wireless choices LLC - Lima, OH
November 2016 to March 2020
Performed daily tasks such as keeping the store clean and neat. Performed daily meetings for keeping track of target goals/metrics.
Assisted customers with finding the right phone and plan that suited their needs. Senior Game Advisor
gamestop - Lima, OH
October 2015 to November 2016
Pizza Maker
pizza hut - Lima, OH
March 2014 to October 2015
Education
High school or equivalent
Lima High School - Lima, OH
September 2001 to June 2005
Skills
• Customer Service (10+ years)
• Retail Management (1 year)
• Cash Handling (10+ years)
• Management
• Assistant Manager Experience (1 year)
• Recruiting
• Sales Management
• Store Management Experience (2 years)
• Supervising Experience
• Forklift (Less than 1 year)
• Materials Handling
• Warehouse Experience
• Microsoft Excel
• Sales
• Microsoft Office
• Military Experience
Military Service
Branch: marine corp
Service Country: United States
Rank: pvt
June 2005 to July 2007
Certifications and Licenses
Forklift Certification
October 2020 to Present
Contact this candidate