Customer Service Patient Services

Kellie Burkhart

**** *. **** ******

Kansas City, Kansas 66109

Cell: 913-***-****

Email: **************@*****.***

Over 19 years’ Management, Supervisory and Human Resource experience. Dedicated to achieving profitability and delivering outstanding customer service. Reliable manager with excellent analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty, compassion and concern for the needs of my Team Members and customers. Skilled in providing courteous service to customers from diverse socioeconomic and cultural backgrounds. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position utilizing current skills.

Experience

Retail Manager/Catering Manager 10/2017 – Current

Sodexo - Olathe Medical Center, Olathe KS

· Maintains and develops client relationships and client satisfaction for customer service.

· Accountable for the execution of service quality by maintaining highest level of delivery.

· Promotes and supports workplace diversity initiatives.

· Manages Multiple assignments in retail, patient services and kitchen.

· Experience with Patient services and room service operations.

· Was involved with patient engagement and satisfaction by completing rounds to speak with patients directly about their individual experiences with the hospital and its associations.

Food Service Manager 4/2016 – 10/2017

Aramark- Sisters of Charity Nursing Home and College, Leavenworth, KS

Interview, hire, train, coach, schedule and manage up to 40 staff.

Duties include menu design, payroll, and compliance with State Dietary Guidelines.

Manages patient food service activities, complying with established standards.

Leads patient service staff to ensure meals are properly prepared and delivered to patients.

Supervises tray line operation and/or the room service program.

Managing Partner & Restaurant Manager 3/2004 - 2/2014

Longhorn Steakhouse, Tulsa, OK

· Achieved 9% average annual sales growth over 9 consecutive years.

· Interviewed, hired, trained, coached, scheduled and managed up to 60 staff.

· Maintained low staff turnover through effective motivational management.

· Responsible for all business functions (sales, advertising, marketing, staffing, cost control, P&L, purchasing, inventory, workplace safety, corporate standards, and customer service).

Education and Credentials

250+ Hours Management, Human Resources & Customer Service Training

Currently Completing:

A.S. Degree - Business Management

Kansas City Community College, KS

Computer skills includes: iCIMS, FMS, Kronos, Vivonet, PeopleSoft, Microsoft Office (Outlook, Word, Excel & PowerPoint).

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