Customer Service Office Manager
Resume:
Susan Strohmeier
Saint Clair, Pa 17970
E-mail: ************@*****.*** Phone: 267-***-****
Technically skilled administrative support professional valued for multitasking strengths, time management skills, along with communication and organizational abilities. Advanced command of MS Office along with strong business and financial management skills.
EXPERIENCE
Shift Manager, Aldi Food Stores, Inc, Hatboro, Pa
June 2015 - April 2018
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory taking, reconciling cash, and how to handle difficult and complicated sales.
Manage all employee cash drawer balancing, daily sales report and inventory difference reports along with many other nighttime closing duties.
Jury Manager, County of Bucks Doylestown, Pa
February 1997 - November 2008
Direct daily operations of department, analyzing workflow, establishing priorities, developing standards, and setting deadlines.
Screen and check in jurors daily, conduct orientation session for jurors, answer inquiries regarding jury service and excuse jurors for good cause.
Reconcile and maintain monthly bank statements, along with monthly closing and preparation of financial reports.
Work directly with Judges, attorneys, and law enforcement to ensure smooth operations of jury trials and predict the daily long range need for jurors to be summoned.
Office Manager Full Charge Bookkeeper Re/Max Associates, Warminster, Pa
October 1994 - January 1997
Coordinate and provide high level of administrative support to top sales team and management in all phases of the business to allow real estate agents to focus on dollar producing work.
Full-charge bookkeeper, including sales commission checks, employee payroll, quarterly taxes, annual W-2's and 1099 issuances.
Manage monthly interest bearing rental escrow accounts for multiple agents.
Order all office supplies, all troubleshooting, dealing with vendors, and all maintenance of the office as needed.
EDUCATION
Office Administration
William Tennent High School
September 1986 - June 1989
SKILLS
Leadership & Self Motivated
Administrative & Computer Skills
Bookkeeping & Accounting
Determined & Self Driven
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