Executive Assistant Administrative Officer
Resume:
Ivette A. Charneco-Llabrés, M.Ed
Office and Project Management
**************@*****.*** • 407-***-****
**** ********* *****, *********, ** 34744
Forward-thinking and skilled professional with substantial experience in managing all facets of office management and HR operations. Stellar track record in formulating and executing strategies and improvement plans for increasing organizational effectiveness. Highly adept at recruiting, training, and motivating cross-functional teams. Strong written skills in developing and updating policy manuals, employee handbooks, administrative/clinical forms, contracts and other complex documents. Expert in uncovering/resolving employee issues, establishing compensation benefit packages, and implementing incentive plans to attain staff satisfaction and retention. Instrumental in directing account payables/receivables, processing payrolls, monitoring budgets, and optimizing revenue. Passionate about researching emerging market trends, attracting high-profile clients, and securing lucrative growth opportunities. Areas of Expertise
Operations & HR Management
Recruitment & Onboarding
Team Training & Leadership
Strategic Analysis & Implementation
Continuous Process Improvement
Redacting & Editing Documentation
Stakeholder Engagement
Vendor Negotiation
Relationship Building
Professional Experience
Mindful Behavioral Healthcare, Kissimmee FL 2009 – 2022 Chief Administrative Officer
Led daily activities of HR, payroll, billing, marketing, and maintenance departments within the psychiatric practice. Executed strategies and improvement plans for improving performance of employees/supervisors. Identified, interviewed, negotiated and recruited applicants for professional and healthcare positions. Implemented services, purchases, and employee benefits by negotiating with vendors, clients, and job recruiters. Managed AP/AR, maintained office inventory, and approved requested purchases. Uncovered/fixed employees’ issues and concerns in close coordination with HR Department. Optimized organizational efficiency by organizing staff trainings/meetings with managers and executives as well as ensuring compliance with company standards. Promoted collaborative and team working environment by implementing staff incentives, low-cost benefits and increasing wages resulting in greater administrative productivity and employee morale for a number of 15 to 78 employees. Key Achievements:
● Saved $200K payroll budget for 78 employees and contractors on monthly basis.
● Grew organization by introducing new systems in two medical offices and assisting in staff recruitment.
● Slashed company expenses by up to 40% through implementation of low-cost company benefits.
● Orchestrated corporate meetings for discussing financial/operational status and initiating new strategies focused on maximizing revenue.
● Obtained $600K funds from PPP, Emergency Relief Program, and EIDL by conducting grant research and submitting applications during pandemic.
● Minimized outsourcing costs by drafting, reviewing and updating employee manuals, policies/procedures, staffing and vendor contracts, patient forms, contingency plans, Website, marketing materials, online job postings and a variety of complex documents in English and Spanish. Page 2 2
07/01/22
Mindsite Inc., Kissimmee, FL 2007 – 2009
Medical Office Manager
Contributed to the company’s startup and financial growth. Steered all facets of administrative operations, including monitoring performance of 25+ employees and managers of billing, HR, payroll, and marketing departments in partnership with Medical Director. Developed and updated office policy manuals, employee handbooks, administrative/clinical forms, employment contracts, Website and marketing documents. Addressed patient complaints/concerns and resolved staff matters/account issues by delivering exceptional services. Streamlined organizational functions by improving benefits and compensation practices for employees. Performed all aspects of management activities, including conducting audits, monitoring budgets, processing payrolls, scheduling personnel tasks, and assessing PR reports through EMR system. Key Achievements:
● Enhanced operational efficiency by negotiating and incorporating improved company benefits, robust HR management software, and EMR/phone management systems.
● Developed and modified most business office documents, patient forms, performance evaluations and most marketing products in English and Spanish.
● Implemented team building and professional development activities and trainings to improve employees morale and productivity.
Additional Experience
Proposal Researcher- Municipality of San Juan, P.R. Program Officer/Assistant Director- Federal Affairs Office, P.R. Dept. of Education, Puerto Rico Auditor/Grant Consultant- Federal Affairs Office, Puerto Rico Dept. of Education, Puerto Rico Program & Financial Officer/ Executive Assistant- AmeriCorps Program at Governor’s Office, Puerto Rico Vocational Evaluator- Dept. of Vocational Rehabilitation, Puerto Rico Education
Master’s Degree in Special Education and Vocational Evaluation Interamerican University, Metro, P.R.
Bachelor’s Degree in Foreign Languages and Literature University of Delaware, Newark
Certifications
Notary Public, State of Florida, Commission #Gg304155 Project Management Certificate (In progress), IAP College Online Degree Technical Proficiencies
Microsoft Office Suite EMR Software ADP Office/HR Management Software Languages
English & Spanish
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