Customer Support Postal Service

BRENDA PORTER **** SHADOWLINE DR MEMPHIS TN *****

PROFESSIONAL SUMMARY

I am able to provide excellent Customer Service due to my twenty plus years as a Customer Care Representative. Being able to start up and properly function with no assistance has been one of my most successful practices. Great leadership is a work ethic that I am compassionate about I have mastered; however, being a team player is just as important and has been mastered as well. I am able to provide innovation and exceptional professionalism to any new department or organization. Being an addition to your team will be a great asset for your company.

EDUCATION:

Bachelor’s Degree from Remington College in Operations Management (2004)

TRAINING:

Excel, Access, Windows, Office Group, File Explorer, Notepad, Ultra Edit, Snipping Tools. Barcode Scanners; Flatbed Scanners; LVS Intergra 9505;

SECURITY CLEARANCES:

United States Postal Service (USPS) Sensitive

PROFESSIONAL EXPERIENCE:

ECS: MEMPHIS, TN

ECS (Contracted with the United States Postal Service, National Customer Support Center) 05/11 – 10/20

Secretary III

Evaluate customer’s ability to accurately format and populate data in electronic manifest files.

Email instructions (Test Kits) to new customers for Delivery Confirmation Mail Tracking Services.

Analyze barcoded labels to insure form consistency with United States Postal Service regulations.

Provide certification support for new customers via phone or email.

Create and maintain all customer information in database.

Assist with maintaining checklist for required certification.

Communicate with Headquarters via telecom to provide status updates for customer relations.

Write and provide updates for Standard Operations Procedures (SOP) Manual.

Harris Corporation: MEMPHIS, TN

Harris Corporation (Contracted with United States Postal Service, National Customer Support Center) 05/05 – 05/11

Secretary III

Retrieve and process manifest files for customers using the free service for the ADVANCE System.

Upload manifest data files to the ADVANCE Systems server.

Provide technical support for the ADVANCE customers via phone or email.

Assist programmers with updating the ADVANCE System.

Updated the Standard Operations Procedures (SOP) Manual after ADVANCE System updates.

Create and maintain spreadsheet for ADVANCE customers.

Create, process and upload ADVANCE files for customers with late mailings.

Northrop Grumman: MEMPHIS, TN

Northrop Grumman (Contracted with United States Postal Service, National Customer Support Center) ` 06/04 - 06/05

Technical Information Specialist I

Retrieve and process manifest files for customers using the free service for the ADVANCE System.

Upload manifest data files to the ADVANCE Systems server.

Provide technical support for the ADVANCE customers via phone or email.

Assist programmers with updating the ADVANCE System.

Updated the Standard Operations Procedures (SOP) Manual after ADVANCE System updates.

Create and maintain spreadsheet for ADVANCE customers.

Create, process and upload ADVANCE files for customers with late mailings.

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