Customer Service Front Desk
Resume:
Carolette Smith
Medical Coding and Billing
Leesburg, FL 34748
***********@*****.***
Work Experience
Front Desk Receptionist
Shakti Narain Pulmonary - Leesburg, FL
April 2022 to Present
Check in/out patient, taking payments, scheduling appointments, filing, scanning..etc Call Center Representative
Lakeview Healthcare Facility - Leesburg, FL
February 2022 to April 2022
Check in/out patient, taking payments, scheduling appointments, filing, scanning..etc Cashier/Customer Service
Speedway LLC - Leesburg, FL
November 2021 to February 2022
Cashier, cleaning, stock, customer service.
Receptionist
Advanced Orthopedics - Villages, Florida
August 2021 to November 2021
Answer and transfer high volume calls. Schedule appointments, ECW experience. File Clerk
Shakti Narain - Leesburg, FL
April 2021 to July 2021
File documents and folders alphabetical, scanning, answering phone. Overnight Stocker Walmart
PACESETTER PERSONNEL SERVICES - Pensacola, FL
July 2016 to November 2016
Temporary service working at Walmart, overnight stock in grocery department. Cashier/Customer Service
Bp Mckenzie Oil - Pensacola, FL
August 2014 to January 2015
Gas station cashier. Cashier, cleaning, and stock. Housekeeping
Sole Inn and Suites - Pensacola, FL
June 2010 to August 2011
Providing customer service to guest, and cleaning rooms. Cashier/Customer Service
Bp Mckenzie Oil - Pensacola, FL
December 2010 to March 2011
Gas station cashier, cleaning, and stock.
Customer Service Representative
ADVANCE AMERICA CASH ADVANCE CENTERS - Pensacola, FL March 2009 to April 2010
Providing customers with loans, delinquent calls, bank runs. Inputting customer demographic and other personal information. Approving loans.
Education
Associates of Applied Sciences degree in Medical Coding and Billing Grantham University - Lenexa, KS
April 2017 to February 2019
High school diploma or GED
Skills
• Billing (Less than 1 year)
• Coding (Less than 1 year)
• Customer Relations (Less than 1 year)
• Excel (Less than 1 year)
• Medical Billing (Less than 1 year)
• ICD
• Icd-10
• Microsoft Word
• Medical Coding
• Customer Service (5 years)
• eClinicalWorks
• Medical office experience
• HIPAA
• Microsoft Office
• EMR Systems
Certifications and Licenses
driver's license
Assessments
Scheduling — Proficient
March 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Familiar
January 2021
Identifying and resolving common customer issues
Full results: Familiar
Electronic health records: Best practices — Familiar June 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Call center customer service — Familiar
November 2020
Applying customer service skills in a call center setting Full results: Familiar
Front desk agent (hotel) — Familiar
August 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
Customer service — Familiar
September 2021
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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