Desirae Gutierrez

Experienced Customer Service Representative, with a strong ability to improve customer loyalty and satisfaction.

Akron, OH 44306

adsauv@r.postjobfree.com

+1-330-***-****

I have at least 5 years of management/supervisor experience and 9 years of retail sales, customer service, and food service experience.

along with my strong leadership skills, i excel at verbal and written communication, conflict/resolution, and promoting teamwork.

Looking to become a great asset to your team while gaining some new knowledge and experiences. Authorized to work in the US for any employer

Work Experience

Shift Lead

Taco Bell - Brook Park, OH

June 2019 to November 2020

cashier, drive thru, making food, closing store, daily and weekly inventory counts, and training new employees and shift leads.

Shift Lead-Akron, OH June/2021-October/2021

Store Associate

Family Dollar - Tampa, FL

November 2018 to March 2019

cashier and stock.

Inbound Call Center Representative

Laser Spine Institute - Tampa, FL

June 2018 to February 2019

I took inbound calls nation wide and sent them to the appropriate laser spine locations. I also prequalified patients for surgery with a recommended questionnaire. Cashier

Burlington Stores - Tampa, FL

August 2018 to October 2018

cashier, customer assistance, handling store transactions (sales, returns, refunds, and layaway's) promoting sales and store card, store-blocking.

Lead Food Associate

Cedar Point - Sandusky, OH

May 2018 to July 2018

cashier, food prep, grill-cook, stock/inventory, various cleaning duties, training new employees. Sales Associate

Circle K - Akron, OH

March 2018 to May 2018

3rd shift cashier, including stock, and routine store cleaning duties, Cash Office Clerk

Dave’s Supermarket - Akron, OH

February 2017 to March 2018

cashier, customer service rep, front-end manager (managing cashiers, breaks, etc.) . responsible for counting down cashier drawers, cash office, safes, and lottery. providing manager reports, experience with lottery, western union, money orders, refunds. Culinary Operations Supervisor

Busch Gardens Tampa Bay - Tampa, FL

June 2014 to October 2016

daily oversight and accountability for opening, closing and operating functions in multiple work locations. cashier, food prep, various cleaning duties, mentoring new employees. Cashier

New China - Seffner, FL

November 2015 to September 2016

cashier, fry-cook, food prep, answering phones and taking orders for pick up/delivery, training new employees, and various cleaning duties.

Sales Associate

Torrid - Brandon, FL

September 2015 to December 2015

assisting customers and giving advice as needed while promoting current sales/store cards. organizing store/displays, performing transactions like sales and returns. Education

High school diploma

Towpath Trail High School - Akron, OH

November 2016 to June 2017

Skills

• Microsoft Office, Excel, & Powerpoint

• Teamwork

• Self-Management

• Conflict Resolution

• Planning/Organizing

• Cash Management

• Public Speaking

• Creative Writing

• Performing Arts/Acting

• Basic Computer Skills

• Servsafe

• Cooking

• Food Preparation

• Customer Service

• POS

• Restaurant Experience

• Supervising Experience

• Food Safety

• Inventory Control

• Retail Sales

• Computer literacy

• Hospitality

• Phone etiquette

• Bartending

• Commercial Cleaning

• Management

Certifications and Licenses

ServSafe

Assessments

Verbal Communication — Expert

April 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Expert

Attention to Detail — Proficient

February 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Front Desk Agent (Hotel) — Highly Proficient

December 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Social Media — Proficient

December 2020

Knowledge of popular social media platforms, features, and functions Full results: Proficient

Scheduling — Proficient

December 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Management & leadership skills: Impact & influence — Highly Proficient December 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

March 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Highly Proficient

March 2022

Identifying and resolving common customer issues

Full results: Highly Proficient

Retail customer service — Highly Proficient

March 2022

Responding to customer situations in a retail setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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