Customer Service Bartender

Raymond Ortega

**** **** *** #***, ***** Beach, FL 33139

Contact: 305-***-**** or ***********@*****.***

Professional Profile

Award winning Bartender with 7 years experience running cocktail program in top bar on South Beach. Seeking bartending/manager opportunity at a dynamic hospitality/service environment where innovative hard working employees have opportunity to contribute and grow. Special Qualifications

● Cocktail and cocktail list development

● Customer Service Standards and suggestive selling

● Excellent judgement

● Bilingual (English and Spanish)

● Food service

● Cash and Credit card transactions inc. balancing transactions

● Management, inc. hiring/firing/staff development/scheduling Awards/Notoriety

● Created a list of signature drinks that increased bar revenue at least up to 70%.

● South Florida “Best of” awards for bartender 2015

● Bartender of the month for Guy FL magazine 2016

Professional Experience

Co-Owner / General Manager (05/2017 - 07-2019) - Molto South Beach Part Owner to up coming chic bar and tapa location, Upheld a great location for its long run increased revenue sales 70 % Oversaw all marketing, daily functions,projects and emergencies . Bar Manager (01/2013 to 2017) Palace Bar and Restaurant Miami Beach FL Maintained bar stocks, replenishing daily as necessary . Upheld a high standard of cleanliness in all work areas. Made engaging connections with guest to create loyalty. Served as backup for bartenders.

Bartender / Server (01/2010 to 2016) Palace Miami Beach FL Maintained familiarity with the latest in mixology, bar equipments and sanitation standards . Prepared mixed drinks, poured wine,beer, also helped in creating drink menu and drink specials at the bar

Education

High School Diploma (2003) Hialeah High school Hialeah FL Bachelor of Science Hospitality Admin (2009) MiamiDade College Miami FL Coursework included management, accounting/bookkeeping and certified Food Handling certificate .

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