Center Representative Call

Patricia Anderson

*******************@*****.***

Phone Number: 708-***-****

Call Center Representative

Willing to take on additional responsibilities and challenges

Displays excellent time management with high attention to detail

Works effectively as a team member

Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible

Possess effective planning, organizational, communication, presentation and interpersonal skills Work Experience

Call Center Representative

Grupo NGN

Lansing, IL

December 2019-April 2021

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Refer unresolved customer grievances to designated departments for further investigation

Solicit sales of new or additional services or products

Getting Information

Communicating with Supervisors, Peers, or Subordinates

Establishing and Maintaining Interpersonal Relationships

Making Decisions and Solving Problems

Processing Information

Interpreting the Meaning of Information for Others

Performing for or Working Directly with the Public

Thinking Creatively

Selling or Influencing Others

Experience with: Calling line identification equipment, Desktop computers, Facebook, Microsoft Internet Explorer, Microsoft Outlook, Microsoft Windows, Social media sites, YouTube Education

Some College, General Studies

Thornridge High School

Dolton, IL

August 1985-May 1989

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