Medical Billing Customer Service

Robin Grimshaw

** ***** ****** ****** *** *, Mohawk NY 13407 315- 985-8346 *************@*****.***

PROFESSIONAL SUMMARY:

Self-directed, resourceful, and creative professional with a genuine interest in business operations. Active team member effectively communicating and collaborating with all levels of staff to ensure optimum productivity. Well organized strategic thinker with strong attention to detail. Astute customer service and conflict resolutions skills.

EDUCATION:

Bryant & Stratton College. 2021

Bachelor of Business Administration in General Management

Human Resources Specialization

Dean’s List Recipient

Graduated with high honors

Utica School of Commerce 2017

Associate Degree in Medical Administration

Medical Billing and Coding Specialization

RELEVANT COURSEWORK:

Business Law and Ethics

Management Principles

Marketing Management

Operations Management

Organizational Psychology

Accounting Principles

Performance Management

Project Scheduling

Office Applications

CERTIFICATIONS:

Certified Nursing Assistant 2024

First Aid, CPR AED Certified 2022

SKILLSETS:

Ability to lead and manage a team of individuals including training, scheduling, and review of policies and procedures

Maintains accuracy of paperwork, handles records, adheres to confidentiality guidelines

Adept at prioritizing and managing tasks effectively to ensure productivity and deadlines are met

Effectively communicates in positions related to all skill levels, uses technology to locate needed information and expresses needs that require attention from other parties and management

Skilled in administrative duties including file maintenance, drafting communication, locating information, cash management, and inventory control

Supports team efforts by assisting in tasks as delegated, covering call offs, and working in a team setting

Upholds levels of customer service as set forth by company policies including actively listening, problem solving and conflict resolution

POSITIONS HELD:

Department of Motor Vehicles

Licensing Clerk 2021-Current

MVHS

Certified Nursing Assistant 2020-2021, 4/14/2022-current

Remington Arms

Proof Operator 2018 – 2019

Save A Lot

Assistant Manager 2016 – 2017

Dollar Tree

Cashier

2016-2017

G4S Security

Security Guard 2015 – 2016

Fermer’s Precision

CNC Machine Operator 2015

Greenie’s Market

Assistant Manager 2013 – 2015

Resource for Independent Living.

Personal Care Aide. 2012 – 2013

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