Entry Clerk Service Representative

EVA RAMIREZ Lancaster,CA ***** ************@*******.*** 253-***-****

Motivated customer service specialist with over 20 years' experience in a fast paced, team-based Environment. Quality - focused Customer Service Representative committed to approaching administrative tasks with tenacity and attention to detail. Friendly, Accountable Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service.

Work Experience:

First Choice In-Home Care January 2021 – Current

Provide health in-home care to senior and children with autism in their homes. Medication reminders, prepare meals, housekeeping, transportation, bath and companionship in the pierce county areas. ABM INDUSTRIES November 2019 – December 2020

Contractor for Multicare Urgent Care Facilities and JBLM Restock supplies and sanitize work stations and entire facility. Aerotek October 2019 – December 2019

Providence Health Care: Application Analyst for Human Resource Department. Processed employee applications, terminated employees in data base. Data entry of new employee information including pay rates and increases of existing employee rates or new positions. Temporary assignment. Customer Service Representative LMI Aerospace - Auburn, WA - November 2017 to March 2019 Administration support processor. Accounting, process payroll, data entry, work with excel spreadsheets on uploading change/purchase order and tracking reports in AS400 system. Download New Purchase orders from Portal. Print out new work orders daily, tag, review, and prepared for manufacturing to process. checked inventory daily for new orders to be released to manufacturing. Submitted Technical Help Request for planners to Sikorsky for review on new revisions or changes to airplane parts. Assisted the shipping department in filling orders to prepare for shipping. Checked release numbers, Item numbers, and quantities for shipments. Made corrections/ changes on work orders and give to the scheduler to align the AS400 system. Customer Service Specialist - HomeStreet Bank Loan Servicing - Federal Way, WA - January 2017 to June 2017 Responded to and provide information to customers (internal and external) on a wide variety of mortgage Loan Servicing topics, to include: loan payments, quoting payoffs, payment research, property taxes, insurance, and other mortgage loan programs and products. Troubleshoot customer issues (Customer Care Net) on-line and over the phone, such as resetting passwords and offering assistance with automatic payment options. Utilize bank system (FIS) to accommodate borrower HELOC advance deposits. Provide quality service and support in a variety of areas including, but not limited to: billings, payments, payoffs, property taxes and insurance, system troubleshooting. Professionally handled incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

Nursing Assistant - Synergy Home Care - Federal Way, WA April 2016 to April 2017 (Part-time/Weekends) Maintained and updated client conditions and activity documents on a regular basis. Informed supervisor promptly of any incidents or irregularities regarding client behavior. Documented client medication distribution and intake as needed. Maintained and updated client condition and activity documents on a regular basis. QA Technician - Taylor Farms Northwest - Kent, WA -November 2015 to July 2016 Assured a a consistent quality of production by developing and enforcing good automated manufacturing practiced (GAMP) systems; validating processes; providing documentation; managing staff. Package Handler/Sorter -FedEx Ground - Auburn, WA - April 2015 to October 2015 Handled and sorted packages and load them onto a trailer for outbound. Ability to work in a fast-past environment. Great team player, reliable and accountable. Ability to lift 70 lbs. Work directly with manager and co-worker to get orders filled and sorted in a timely manner. Data Entry Clerk/Customer Service Representative - Select - Los Angeles, CA -August 2012 to April 2015 worked with various companies by providing support with various jobs with-in the office. Provided product information. Communicated with customers in regards to researching at work for their needs. Scheduled weekly inventory pick-ups deliveries with various vendors and contacted suppliers to expedited shipments to meet delivery dates.

Customer Service Representative Senior- PPG Aerospace - Valencia, CA November 2005 to August 2012 Examined documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications. Reviewed documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities. Conferred with department supervisors or other personnel to assess progress and discuss needed changes. Revised production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sale, production, or engineering. Arranged for delivery, assembly or distribution of supplies or parts to expedite the flow of materials and meet production schedules. Maintained files, such as maintenance records, bills of lading, or cost reports.

Eva Ramirez Pg. 2