Industrial Training Customer Service

AJAY. R. DULGACH

: *************@*****.*** : +91-750******* / +91-842*******

: https://www.linkedin.com/in/ajay-dulgach-a40844166/

Organized, people-oriented, multitasker with a high-energy background in serving food and beverages. Excellent communication skills and knowledge of F&B serving activities with a passion for excellence. Seeking a challenging, rewarding position within an organization in an environment that utilizes experience and provides growth opportunities.

CAREER SNAPSHOT

An enthusiastic and result-driven professional with more than seven years of experience in the hospitality industry with sound knowledge of managing and upgrading hotel operations, guest relations, food and beverage service strategies, policies, and procedures

Strong cognizance of international hospitality brand standards and well versed in demonstrating services to the customers of various ethnicities as per their specific preference; good working knowledge within all areas of food & beverage including restaurant, bar/lounge, room service, and banqueting operations

Hands-on experience in preparing, assigning, and delegating responsibility and authority of operations of all food and beverage outlets to achieve profitable results

Proficiency in serving food and beverages in the restaurant; exceptional fluency of menu items with a profound awareness of health and safety regulations; deft in resolving customer complaints regarding food quality and service and makes sure the business complies with health and food safety regulations

Expertise includes: hotel administration, hospitality management marketing, inventory maintenance, queries handling, and surveying customer satisfaction within the hospitality industry

In-depth understanding of maintaining high standards for overseeing kitchen operations; comprehensive experience in food and beverage service strategies, policies, rules, and regulations

Comprehensive awareness on international quality standards for Hotels with the ability to go beyond business development outlook in an active hospitality setting

GLOBAL EXPOSURE

Worked in the USA

CORE COMPETENCIES

Guest Relations Management

F&B Operations

Hygiene & Safety standards

Front Office Management

Conflict Resolution

Operations Management

Training and Development

Menu Planning

Business Development

Hotel Operation Management

Budget & Inventory Control

Housekeeping Management

Process Improvement

Safety/ Quality Control

Inventory Management

Staff Performance Management

Escalation Handling

Safety/ Quality Control

WORK CONTOUR

Royal Caribbean International Cruise Line, US, Miami Florida Nov 2020 – Till date

Food and Beverage Associate

Key Deliverables:

Welcoming to the guest and serving food and beverage to the customer

Taking orders to guests and planning table arrangement

Maintaining a standard of quality, service, and cleanness of restaurant

Providing excellent customer service

Working in breakfast, lunch, and dinner; serving the best menu to the customer

Ensuring all standards of the Hotel are followed

Preparing task list for daily operation

Temper Eatery Pvt. Ltd, (Roots of India) Sep 2018 – Mar 2019

F & B Restaurant Supervisor

Key Deliverables:

Reported to the Restaurant Manager

Accountable for all the business operation of dining establishment

Involved in resolving customer complaints regarding food quality

Interfaced with the kitchen regarding any menu questions

Conducted monthly inventory checks on all operating junior staff

Made a duty roaster every week

Lite Bite Foods Pvt. Ltd, Dec 2017 – Sep 2018

Captain

Key Deliverables:

Assisted Guest with table reservation

Served food courses and Beverages to Guests

Communicated with the kitchen regarding any menu questions

Maintained cleanliness areas, china, glass etc.

Responsible for record transaction order in point of sales systems at the time of order

Norwegian Cruise Line Restaurant, US, Miami Florida Jun 2013 – Jan 2017

Steward

Key Deliverables:

Maintained standard of quality, service and cleanness of restaurant

Provided excellent customer service

Handled others duties assigned by the Supervisors

Worked in breakfast, lunch and dinner

PRECEDING ASSIGNMENTS

Tivoli Cititel Boutique Hotels, India

Steward

Oct 2011 – Apr 2012

Orange Hotels & Restaurant Pvt. Ltd.,

Assistant Captain

Jul 2010 – Jun 2011

SCHOLASTICS

Bachelor of Science in Hospitalities Studies from Kohinoor College of Hotel Management & Catering Technology Dadar, India

PROFESSIONAL TRAINING

Completed industrial training in Five Star Hotel Sea Princess – Six months

End of Résumé

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