Customer Service Bartender

Summary

Friendly and charismatic bartender with *1 years experience in high volume NYC bars. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Experience

Head Bartender

NYC Best Bars Company - Down the Hatch & The 13th Step • New York, New York 07/2011 - 10/2022

Juggling multiple alcoholic and food orders in a high volume setting, prioritizing top-notch customer service Ensured that all guests felt welcome and were given responsive, professional, and gracious service Cleaned and organized the bar area in keeping with the bar's standards Maintained well-controlled business imventory with minimal losses by enforcing solid monitoring and management structures

Scheduling of 20+ employees

Oversaw and served private parties of up to 200 guests Skills

Customer service, Time management, Leadership, Knowledge of drink recipes, Responsible service of alcohol standards, Problem solving, QuickBooks, Excel, POS system knowledge Education

Communications

Delaware County Community College • PA

Cara Cavallo

********@*****.*** / 215-***-**** / Philadelphia, Pennsylvania

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