Front Desk Meadow Lake

LILLIAN LEMAIRE

**** ***** ** *** ***** NV ***** * 504-***-****

*********@*****.***

Hardworking and reliable Front Desk agent with a strong ability in customer service and cash handling. Offering communication skills, dedication and being dependable. Highly organized, proactive, and punctual with a team-oriented mentality.

EXPERIENCE

8-30-2021 – CURRENT

HOTEL RESERVATIONS, RESORTCOM

This position reports to the Hotel Reservations Supervisor and is responsible for booking hotel reservations, upgrading, and selling to new and repeat guests. My primary purpose is to ensure our future guests' have a seamless process booking reservations to our beautiful resorts. I am sales oriented, confident, and knowledgeable in the hotel reservation booking process. I am responsible for both inbound and outbound calls.

JANUARY 1,2021 – JULY 30,2021

CASHIER, CIRCLE K

My responsibilities were receiving payments and issuing receipts, keeping track of all cash and credit transactions, and cleaning public areas.

SEPTEMBER 10,2020 – DECEMBER 30,2020

FRONT DESK AGENT, MEADOW LAKE RESORT

My job was to greet incoming guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls, process payment, printing paperwork for the other department, and assigning guest to clean and unoccupied rooms. JUNE 15,2018 – SEPTEMBER 10,2020

FRONT DESK AGENT, HOUSEKEEPING AND SHUTTLE, XANTERRA PARKS AND RESORTS My job was to greet incoming guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls, process payment, printing paperwork for the other department, and assigning guest to clean and unoccupied rooms, audit incoming guest reservations and room blocked. Cleaned rooms to a AAA standard, droves guest to the resort from the airport, maintained public spaces. EDUCATION

MAY 2017

HIGH SCHOOL DIPLOMA, PONCHATOULA HIGH SCHOOL

I GRADUATED WITH A 3.9 GPA, I VOLENTEERED IN MY LOCAL NEIGHBORHOOD. 2

SKILLS

• Reliable and trustworthy

• Team Player

• Customer Service

• Strong work Ethic

• Detailed Oriented

• Strong Communication Skills

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