Customer Service Sales Associate

Keri Pock

Cell: 510-***-****

********@*****.***

EDUCATION Bachelor of Arts in Psychology

San Francisco State University, San Francisco, Degree obtained May 2011 EXPERIENCE

Learning Adventure Teacher, Clif Base Camp, Emeryville,CA 11/2015-7/2022 Marketing, running, planning scheduling and implementing a Phonics and Stem learning program for participants. Ordering Monthey materials. Putting together individual learning plans. Writing daily reports for parents on activity for that day. Teacher, Clif Base Camp, Emeryville, CA 5/2014-Present, planning and implementing developmentally appropriate learning activity in the four the five year old classroom. Putting together a child individual and putting it in a portfolio with pictures and detailed documentation of learning objectives for each entry. Run progress meetings with parents and send out weekly emails informing the parents of what learning is taking place in the classroom. Worked with small groups sometimes one on one based on learning styles. Teacher aid, City of El Cerrito Teeter Tots program, El Cerrito, CA 8/2011-5/2014, planning project for twenty two months – three in a half, around naming color, number, and letter. Teaching children to wash their hands and follow instructions. changing diapers and taking children to the bathroom. Preparing snacks and daily activities. Encoring positive play with others while use their words, sharing and taking turns. Teacher aid, City of El Cerrito Casa Cerrito preschool, El Cerrito, CA 8/2011-5/2014, assisting the lead teacher with children three and a half five years olds, in daily tasks. Implicating my own lesson plans running circle time with 16-23 children running small groups of 5-6 children in a learning activity based on themes . Working on manors, playing well with others, sharing taking turns, guided problem solving following instructions.

Coach, City of Hercules swim center, Hercules CA, 2/2011-5/2015, inspiring youth to swim on a year round swim team. Promote team bonding, preparing swimmers for swimming meets and teaching them the correct ways to swim all four competitive strokes

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Senior Lifeguard/ Head teacher, El Cerrito swim center, El Cerrito, CA 12/2008- present Responsible for all patrons in the facility. Fast acting safety dissection making in emergencies. Took care of all customer service needs along with enrolling patrons in the safari database answering the phones Implementing an American red cross learn to swim program and getting the appropriate staff to work. Organizing and running staff training. Conducted staff evaluations.

Coach, Albany Unified school District, Albany CA 2/2008- 5/2014 Ran a 3 month swim team program for Albany high school swimming team. Organized meets,preparing swimmers for swimming meets. Brought 4 teams to the north cost sectionals.

Instructor/Head Lifeguard, Albany Pool, Albany, CA 9/1998-12/2008 Responsible for all patrons in or around the facility. Handle all customer service needs by pool patrons answering the phones and enrolling people in classes. In charge of counting money and balancing during the day along with closing out the register. Made sure the entire safety rules were being followed. Staff schedules Pool closed in 12/2008 for demolition and rebuilding.

Coach, Albany Blue Dolphins, Albany, CA 2002-12/2008 Ran a swimming program geared to engage kids in wanting to be a part of a team and learn to swim faster and better. Teach self confidence by modeling aiding them building great relationships with peers .

Sale Associate/ Cashier, Longs drugs, El Cerrito, CA 6/2001-2004 Handle all customer service needs in person and on the phone. Completed customer’s sales fast and efficiently.

Sales Associate/ Cashier, Smith and Hawkins. Berkeley, CA 12/2006-6/ 2008 Handle all customer service needs in person and on the phone. Placed special orders for customers and made their visit delightful by being helpful. SKILLS Great problem solving skills, gets along with everyone, works well under pressure. Fast at making educated decisions that need to be implemented quickly. Works great with others. Excellent verbal communication. Knows conversations American Sign Language American Red Cross certification in First Aid/CPR, Lifeguarding, Water Safety Instructor

, Title 22, Emergency oxygen, Blood borne pathogens and Darkness to Light training. LEADERSHIP Volunteer- nonprofit organization / Greyhound Friends for Life, 2003-2016 Volunteer- nonprofit organization / Fix our Ferals, 2006 -present

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