Customer Service Security Guard

Dave S. Novembre

**** ****** ****** • Brooklyn, NY 11203 • 347-***-**** • ****************@*****.*** SUMMARY

Former Registered Emergency Medical Technician with 5 years of experience in both Medical and Trauma emergencies and ambulance driving. Customer Service Professional with 10 years of experience. Energetic and goal-oriented with a record of loyal performance. Expert at answering customers' inquires, offering suggestions and using traditional and computer-based register systems. Excellent oral and written communication, listening and time management skills with strong attention to details and superior work ethic. Currrently looking for a position which will utilize my skills and areas of expertise.

EXPERTISE

Interpersonal Communication • Customer Service • Client Relationships • Fluent in English, Haitian Creole and French• Typing skills 40-45 wpm • Microsoft Office (Word, Excel, PowerPoint, Outlook) • POS Systems • Team oriented • Critical Thinking • Ability to multitask • Complaint Resolution EXPERIENCE

02/2020-Current PLS Check Cashing Store

Supervisor/Lead cashier

• Responding to customer inquires and resolving all problems while ensuring the delivery of excellent customer service through fast and accurate order processing.

• Nurturing relationships with clients, co-workers and superiors.

• Interacting with customers to educate them on company products and service.

• Managing money and using traditional computer based registers systems.

• Highly motivated, quick learner, and committed team player with a strong work ethic.

08/2019-01/2020 UPS

Driver

• Delivered packages to customers in a timely and professional manner.

• Operated the vehicle in a safe and responsible manner at all times.

• Assisted with loading and unloading the truck.

• Kept logs up to date and ensuring valid information is recorded

• Followed company identification standards.

07/2018-08/2019 Brosnan Security

Security Guard

• Secured premises and personnel by patrolling property

• Monitored survelliance equipments and inspecting buildings

• Welcomed guests or customers as they walk-in

• Prevented losses and damages by reporting irregularites

• Maintained the safety of the public by keeping everyone and the property secure

02/2016- 02/2018 First Response Ambulance

Emergency Medical Techinician (EMT)

• Responded to 911 calls for emergency medical assistance

• Provided first-aid treatment or life support care to sick or injured patients

• Assessed a patient's condintion and determine a course of treatment

• Safely lifted and carried patients in and out the ambulance and into the receiving facilities

• Reported patient observations and emergency medical care provided both verbally and in writing to the receiving medical facility staff EDUCATION AND TRAINING

May 2015 Emergency Management Institute

Houston, Texas

FEMA Certified

June 2014 LaGuardia Community College

Queens, NY

Associates in EMT- Basic

VOLUNTEER WORK

• EMT at Peniel SDA Church

• EMT at Bedford Stuyvesant Ambulance Corps

• Haitian Christian Outreach

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