***** ** *** * ***** St Rd, Miami, FL
Proactive and results driven professional recognized for professionalism, commitment to excellence, and demonstrated ability to communicate and work in very high paced environment, with senior management, associates, and customers. Has an excellent interpersonal skill, able to communicate and collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team. A trusted company advocate who can effectively balance the needs of both individual and organization.
Dec 2016 – Present The Starr Blum Group-A division of Ameriprise Financial Services
Sr. Client Service Specialist
All aspects of client relations. Ensure clients receive professional interaction and support. Provided
solutions or direct clients through proper channels to resolve and ensure best results for the client. Responsibilities included: opening new accounts (domestic, foreign and Institutional); handling daily monthly payouts, internal and external transfers, RMD, coordinate client events, including but not limited to, end of year client holiday party, annual 529 day at Miami Zoo, Feeding South Florida and other events throughout the year. During tax season, I work with clients CPAs to provide tax documents needed. At the end of the year, as a team we coordinate sending out holiday gifts to all client.
Sep 2014- Dec 2016 J. Kelly & Associates Nationwide-USA
Sr. Transition Specialist
Third party contractor/consultant providing peace of mind and confidence for transitioning Advisors. We achieve this with a set of tools and organized processes designed to manage the rapid and high influx of client accounts and assets. For each engagement, whether working sideby-side with the Advisor or helping the team manage their transitions via virtual support, I am committed to taking Advisors to that all-important point where they and their clients feel confident they made the right choice. Covering all the major wire houses and Independent firms across the Continental US and Hawaii, I traveled to different cities and states weekly.
Sep 2013- Present CBS Corporation Miami, FL
All aspects of client relations. Ensured clients received professional interaction and support. Main job consisted of assisting the stage manager on live NFL & NBA games. I was in charge of making sure the “talent” (broadcasters) were where they needed to be and were ready to go live from multiple locations. Also coordinated catering with specific requests per talent. End of broadcast consisted on coordinating “escape route” which needed police & security personnel for each game.
May 2006- July 2006 Northern Trust Bank Coral Gables, FL
(TEMP) All aspects of client relations for high profile team with High-Net-Worth client.
Apr 2004-Sep 2005 Deutsche Bank Palm Beach, FL
Moved with top producers I worked with from Prudential. All aspects of client relations (Institutional and Domestic). Responsibilities included: opening new accounts; preparing and processing Travel & Entertainment (T&E); handling daily and monthly payouts/transfers; Euro clear transactions (processing International trades); DVP transactions (Delivery vs Payment); Anti Money Laundering training by AML Dept in Baltimore; screening clients and countries for AML; prepared for audits.
June 2002-Apr 2004 Prudential/Wachovia Miami, FL
aspects of client relations (Institutional). Responsibilities included: opening new accounts; preparing and processing Travel & Entertainment (T&E); handling daily and monthly payouts/transfers; Euro clear transactions (International processing); Repo rollovers / up to date spreadsheet (Fixed income trading).
Jan 2001- June 2002 Morgan Stanley Miami, FL
Assistant to Sales Manager
Assisted with hiring new brokers and trainees Responsibilities included: CRD experience (HR system and documents) Payroll; assisting with compliance and operations, especially with NASD and SEC audits.
Feb 2000-Jan 2001 Morgan Stanley Miami, FL
All aspects of client relations. Responsibilities included: client portfolio spreadsheets; daily and monthly payouts/ journals; prioritized work for six brokers.
Aug 1998-Feb 2000 Investacorp Inc. Miami Lakes, FL
Trading Supervised all aspects of ACAT transfers; Mutual Funds trading; Knowledge of Paine Webber and US Clearing systems
Nov 1996-Apr 1998 Beta Capital Management Miami, FL
All wire room functions. Responsibilities included: settlements: Euro clear/Cedel, DTC/DVP; Futures/Commodities; Syndicate; New Accounts; Cashiering; ACATS; Stock Certificates; Re-Org; AML / Compliance and audits.
May 1996-Nov 1996 Lehman Brothers Miami, FL
Client relations; updated client portfolios; posted trades.
Sep 1993-May 1996 Lehman Brothers Miami, FL
Operations All wire room functions (entering physical trades); new accounts; Fed wires.
1989 Miami-Dade College Miami, FL
AA Business Administration
1986 Miami Killian Sr. High School Miami, FL
Spending time with family, traveling, photography, yoga, meditation, paddle boarding, kayaking, boating, fishing, biking, sporting events, concerts, plays, shows, movies, watching the sunrise, sunsets, reading (non-fiction), learning about new cultures, religions, traditions, meeting new people and spending time with friends.
References upon request