Looking for work in your establishment

Shenere Keith

Detroit, MI ***** (***) ***- **** ************@*****.***

SKILLS AND ABILITIES

Five years’ experience in customer service ensuring patrons feel welcome through friendliness and positivity

Excellent time management skills through working in fast paced environments utilizing prioritization of tasks

Effective multitasking abilities while also being a fast learner and assisting team members finish goals

Strong communication skills through speaking clearly, writing neatly, and using active listening abilities

Problem-solver using critical thinking abilities while managing stress well under pressure in fast paced areas

Punctual, dependable, and reliable employee that interacts effectively with peers, supervisors, and management

EXPERIENCE

Target Dearborn, MI

Order Fulfillment Team Member November 2018 to February 2021

Packed, sealed, labeled, or affixed postage to prepare materials for shipping using proper hand tools as needed

Placed merchandise on conveyors leading to wrapping area working as a team member and coordinating tasks

Obtained merchandise from shelves using detail oriented skills and placed items in proper storage areas

Worked as a team player to complete all assigned goals by listening to job details and working where needed

Assisted coworkers by answering questions and training others to follow company policies

Dearborn Express Dearborn, MI

Production Worker January 2017 to January 2018

Loaded and unloaded items from machines working independently while still completing all daily quotas

Placed products on equipment or work surfaces for further processing, inspecting or wrapping in a timely manner

Operated machines or equipment to begin production processes following all OSHA rules and regulations

Examined products to verify conformance to quality standards using strong detail oriented skills and abilities

Levy Restaurants Detroit, MI

Concessions Cashier June 2015 to January 2017

Received payment by cash, check, credit cards, gift cards, or automatic debits in a friendly and professional way

Assisted customers by answering all questions and concerns while providing information on procedures or policies

Greeted customers entering establishments in a friendly and opening manner using a positive attitude and smile

Utilized strong communication skills through speaking effectively and listening objectively/attentively

Speedway Detroit, MI

Customer Service Representative June 2014 to June 2015

Conferred with customers in person to provide information about products or services, take or enter orders

Resolved customers’ service or billing complaints by performing activities such as refunding money professionally

Solicited sales of new or additional services or products using strong management and advertising skills

Checked to ensure that appropriate changes were made to resolve customers’ problems in a friendly and calm way

Kept records of customers interactions or transactions, recording details or inquiries, complaints, or comments

Responded appropriately to customer complaints by using conflict resolution abilities and seeking management

Referred unresolved customer grievances to designated departments for further investigation using positivity

EDUCATION

Plymouth High School Canton, MI

High School Diploma- General Studies 2010

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