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Entry Technician Data

Location:
Durham, NC
Posted:
October 29, 2022

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Resume:

Norman J. Manigault

Mobile: 919-***-****

E-mail: ads8t8@r.postjobfree.com

Objective

A position where 5yrs of Project Management and 20yrs of technical support experience and interpersonal skills can be utilized.

Skills

Operating Systems

• Microsoft Windows 7

Effectively recognize and troubleshoot issues

Setup and configure networks

• Windows 2003 Server

Creating and managing shared folders

Configuring and troubleshooting network print services

Connecting clients to Windows 2000 Server

Installing and managing remote access service in Windows 2000 Server

• Unix

Commanding the Unix shell

Sending and receiving electronic email

Connecting to other computers

Programs

• Microsoft Word 2007

Efficiently create and edit word documents

Import data; create tables, envelopes and labels

• Microsoft Outlook 2007

Setup incoming and outgoing email servers

Configuring internet mail

• Microsoft Excel 2007

Tailoring spreadsheets to perform specific computations o Ex. P&L statements o Graphs and charts that display percentages

• Microsoft PowerPoint 2007

Organizing a presentations contents using an outline

Selecting the right template for a presentation

Determining the layout for individual slides

• Microsoft Office 2007 / Visio / FrontPage - 2007 Related Experience

• Help Desk Technician L1

Milestone Technologies 04/25/2022 to present

Provide hardware and software IT support and technical education to end users remotely

Troubleshoot Mac, Windows, iOS, Android, and printer devices via chat, video conference, phone and keep excellent record using the ServiceNow ticketing system

Triage, assign, resolve, and escalate incoming tickets, phone calls, and chat messages

General network troubleshooting for connectivity issues with VPN, secure Wi-Fi, and wired connectivity to the internal network

Onboarding administration of new hires including building user accounts and providing access as needed

Examine, design, and implement new internal procedures to improve office procedures

Solve issues, drive enhancements, and improve support for all IT-related functions on a day to day basis

Strong knowledge in OS configuration, troubleshooting performance issues, general system issues, and applications such as MS Office and Remote Desktop Connection

Working knowledge of the below systems:

o Active Directory administration

o Microsoft Office applications including MS Teams and OneDrive o Office 365 and basic mail server troubleshooting o MDM and Device Enrollment

o Multi-factor authentication

o Basic SSO integration and management

o Video Conference tools such as Cisco WebEx and Teams o Basic network understanding including TCP/IP, LAN/WAN, VPN and the ability to troubleshoot them on PC or Mac.

o Jira & Confluence

o Command line interface

o RSA Secure ID administration

o Mac hardware and software

o Laptop deployment

Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues

Ability to apply critical thinking and root cause analysis to complex end user requests and incidents to deliver the best possible solution

Outstanding interpersonal communication skills, including the ability to support others in a team environment

Ability to work with limited supervision and stay focused while performing repetitive tasks

Ability to adapt to changing needs and business processes

Detail- and action-oriented

Positive and approachable attitude

Strong level of emotional intelligence

Strong documentation and communication skills

Strong time management and prioritization skills INTEL Manufacturing Technician

INTEL 01/08/2018 to 2/9/2022

Perform functions associated with all wafer production including operations, equipment’s, process and training.

Collects and evaluates operating data to conduct on-line equipment adjustment and ensure process optimization.

Responsible for running lots in a qualitative way.

Also, responsible for preventive maintenance, troubleshooting, spares, and sustaining.In addition, the Manufacturing Technician is responsible for improvement processes, troubleshooting nonstandard events in the production line, and reviewing technological health and stability.

The Manufacturing Technician may be responsible for the buddy, trainer, and certifier levels and is in charge of updating training manuals.

May participate in safety forums and Emergency Response Team as required.

Work is somewhat complex and is performed within the spectrum ranging from narrowly defined parameters and limited judgment up to highly complex and nonstandard assignments in nature and broadly defined parameters.

High degree of judgment and initiative is required in resolving complex nonstandard problems and developing recommendations.

Normally receives general instructions on routine work, and detailed instructions on new work.

• IT Technician / Field Technician

Help techs 02/02/2006 to present

Consult and implement IT solutions for clients

Ecommerce solutions

Basic website design and hosting

Home theater design and installation

Residential and Commercial Surveillance

PC Diagnostic and Repair

LED lighting audits and installation

• IT Technician / Field Technician

Fintronx, LLC 11/09/07 to 02/02/2011

Ensure all systems meet client’s performance, availability, and security objectives.

Provide technical phone support to clients

Troubleshoot issues via remote access

Install Security Cameras

Run Cat5 cable and punch down connection to receptacle

Configure client’s network to allow remote viewing of security camera via web browser.

Novice broadband network experience

Novice SharePoint experience

Supervisor: Douglas Chou

• Salaried Employee.

Studio 10, Inc 08/08/07 to 11/08/07

Ensured that all salon computers had updated client info

Performed routine backups on all salon computers (4)

Troubleshoot issues via remote access

Installed Ip cameras at all locations to allow owner and management to monitor facilities anywhere in the world via remote access.

Managed employees

Assigned task as necessary

Marketing and Advertising.

Supervisor: Pamela Holloway.

• Contract - IT Technician.

Studio 10, Inc 12/15/06 to 08/07/07

Ensured that all salon computers had updated client info

Performed routine backups on all salon computers (4)

Troubleshoot issues via remote access

Installed Ip cameras at all locations to allow owner and management to monitor facilities anywhere in the world via remote access. Supervisor: Pamela Holloway. Remote Management Services Inc. 7/31/06 to 11/17/06

• IT Technician.

Ensure all systems meet client’s performance, availability, and security objectives.

Provide technical phone support to clients

Troubleshoot issues via remote access Supervisor: James Adkins. KCI Wireless Inc 10/05 to 7/30/06

• Tower Inspector.

Cell Tower Maintenance and construction. Supervisor: Davie Jones. KCI Technologies Inc 07/05 to 10/05

• Tower Inspector

Climb cell phone towers, and inspect the integrity of the structure.

Supervisor: Richard Cullum.

Measurement Incorporated 02/05 to 07/05

• Data entry technician

Edit educational test via computer

Supervisor: Becky McAdams

Cingular Wireless (through TekSystems) 02/04 to 06/04

• Drive Tester

Tested cell towers located in many different geographical locations by means of corporate rental, company laptop, gps, and cell phones

Documented the results of each cell tower every session

Reported to headquarters at the end of every session with the necessary findings Qualex (Kodak) (through Adecco) 04/03 to 10/03

• Technical Support

Technical support for international client base with photo machines

Talked customers through each situation while simultaneously typing data that the customer gives Education

ECPI Technical College Raleigh, NC

Graduated 02/03 Diploma IT/Networking

Oct 5, 2022

Norman Manigault

Technical Support Fundamentals

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