Customer Service Sales

DANIEL M. CONDON

Bloomington, MN ***** • 952-***-**** • ******.*.*********@*****.*** • www.linkedin.com/in/dan-condon-26a15bb2/

Target Role: Beverage Sales Specialist

Dedicated and results-driven business owner with 35+ years of experience in the retail liquor industry providing operations management, leadership, sales, and marketing. Customer-focused sales leader, leveraging business acumen and communication, negotiation, and persuasive speaking skills to provide exceptional customer service, fostering customer satisfaction and business growth. Equipped with skills in project and people management, recruitment, training, and prioritization, championing success through professional development and a supportive and efficient workplace in a fast-paced retail environment.

CORE COMPETENCIES

Business Operations Business Development Sales Planning Product Knowledge Budget Management Project Management People Management Inventory Control Sales Presentation and Pitching Skills Forecasting Leadership Sales Customer Service Market Intelligence Persuasive Speaking Skills Cash Flow Management Effective Written and Verbal Communication Skills Collaboration Performance Monitoring Active Listening Patience Supervision Coaching Problem-Solving Conflict Resolution Flexibility Time Management Work Ethic Adaptability Teamwork Accountability Strong Attention to Detail Decision Making Cultural Awareness/Sensitivity Strategic Thinking Motivational Skills Adaptability Teamwork Good Decision Making Respect

RELEVANT SKILLS

Sales and Merchandising

Innovate effective strategies using market intelligence and seasoned retail experience to secure competitive advantage.

Boost sales and expand customer base by attracting and motivating customers to purchase products through merchandising.

Operations Management and Organizational Skills

Lead recruitment and training initiatives to ensure adequate staffing levels while developing employees’ product knowledge.

Manage store operations through inventory control, performance monitoring, customer service, and cash flow management.

Develop employee schedules to secure maximum task coverage and provide customers with an excellent customer experience.

PROFESSIONAL EXPERIENCE

Owner/Operator United Liquor, Bloomington, MN July 1987 – August 2022

Boost the store’s income by ensuring appropriate inventory levels, merchandising products, and setting up promotions.

Capitalize on leadership and customer service skills to simultaneously manage 15 employees and serve 500+ customers daily.

Establish and implement best business practices compliant with legal standards and conducive to business growth.

Secure profit by maintaining a positive cash position while avoiding surcharges and interests by diligently paying bills.

Key Accomplishment:

Successfully operated the business for 35+ years, increasing profitability despite the constantly changing retail liquor environment.

Recognized as the best liquor store in Bloomington 3 times through outstanding products, services, and shopping area for customers.

EDUCATION

Bachelor of Science in Business Administration

University of Minnesota Duluth, Duluth, MN

PROFESSIONAL AFFILIATION

Member MLBA (Minnesota Licensed Beverage Association)

COMPUTER & TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint) Social Media Platforms

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