Customer Service Call Center
Resume:
Lana Walker
Team Lead Assistant/ Rep *, Cust Svc Billing
Dallas, TX
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Rep2 /Billing
Spectrum - Dallas, TX
January 2020 to October 2022
Billing Specialist with 2 years of experience committed to assisting others. Work well in a high pressure environment. Able to work independently.
Able to direct and lead others to produce
desired results. Ability to train personnel Knowledge Skills Computer Literate Keyboarding. Scheduling
(work, meetings, appointments). Experience making a presentation in front of groups.
Providing outstanding customer service at all time. The Mission is showing empathy and understanding.
Style Consultant/ Team Lead Assistant
Michael Kors Call Center - Atlanta, GA
October 2016 to November 2019
Provided High Standard Services "Jet Set Experiences".
● Conflict Resolution/ Escalating calls and emails
● Address customer service inquiries in a timely and accurate fashion.
● Critical thinker and computer savvy.
● Achieved customer satisfaction rating 96% within six months exceeding corporate target. Front-End Assistant Manager
Wing Factory - Memphis, TN
January 2011 to July 2015
Assisted in maintain a clean, well-stocked store for customers during their experience.
● Provided friendly and courteous customer service which also required answering phones and responding to customers requests.
● Notified upper store management of any employee complaints and problems that required escalations.
● Assisted staff members on transactions that required management approvals. Education
High School Diploma
Melrose High School - Memphis, TN
September 2008 to June 2011
Bachelor's in Biology
Le Moyne-Owen College
Skills
• customer service (6 years)
• RECEPTIONIST (6 years)
• Retail Sales (6 years)
• Sales Management (2 years)
• iOS
• Mac OS
• Java
• Microsoft Windows
• Android
• Sales
• Microsoft Excel
• Computer Operation
• Operating Systems
• Project Management
• Microsoft Office
Certifications and Licenses
CPR certification
Assessments
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Call Center Customer Service — Familiar
September 2019
Applying customer service skills in a call center setting. Full results: Familiar
Retail customer service — Familiar
January 2021
Comprehending and responding to retail customer needs Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
RELATED SKILLS
* Apple iOS, Android OS * Customer Service
* Retail Sales * Typing Skills * Food Services
* Managerial Experience * Administrative Experience
* Cash Handling
* Microsoft Office
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