Profile Result driven management with * years of experience maximizing revenue. Expertise in proactively addressing objections and resolving issues, supervision and coordination, planning of the work for trade contractors on-site construction environments in a safe and efficient manner, business development and management, sales, financial & risk analysis, operational & managerial procedures design, emergency planning & disaster recovery, and assets management.
Skills • Sales and Negotiation
• Risk Management
• Strong Communication (3 languages)
• Customer relationship management
• Team Management, Assertiveness and Delegation
•Risk Management and problems resolving
Lowe’s Dallas Texas- March 2022- Present,
Outside Garden Associate :Provided excellent customer service by greeting customers, responding to customer inquiries, and assisting them in locating, selecting, demonstrating, preparing, and loading merchandise. assembled merchandise, distributing and stocking merchandise, supporting check out and other functions as needed, promoting customer loyalty plans and extended protection/replacement plans and processing sales and returns using a cash register in some occasions
Custumer Service Plumbing Associate: Provided customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, was friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs., validated loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.Engaged in safe work practices and encouraging others to do the same. helped customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirmed that all customer needs are met. delivered customer service by listening to customers, using my expertise to help customers, and loading merchandise for customers. On many occasions i covered several departments like, Millwork, Fashion Plumbing, Windows & Walls.Electrical, Tools, Hardware. I helped in getting large contracts to Pro Depatments and did MVPs, Conducted Safe opening procedures, generated Leads in all areas
Flooring Specialist: Provided customer service and SMART customer service through the daily execution of Lowe's customer service policies, procedures and programs, looked out customers to understand their needs and assisted in locating, demonstrating, selecting, carrying, and/or loading merchandise, Responded knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary, demonstrated appreciation to customers, communicated information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs, Crossed-functionally trained in other areas of the store to help deliver the best customer service, Listened, identified, anticipated, and responded to customer needs, Displayed an understanding of local competitive offerings; recognized and communicated the advantages of Lowe’s products and services to employees and customers, Worked with customers to create design and details, researched ideas based on customers’ plans, recommended products/services, and provided customers with project estimates consistently gaining customers commitment to close the sale, Scheduled installer visits to potential customers' homes for measurement and uses detail information to create or revise project cost estimate, Followed-up with customers to ensure all order and project requirements are satisfactorily met, served as point of contact on all designs and/or installs within department, provided prompt support to all checkout functions, Trained new associates in the department by conducting on-the-job training on the Sales floor, Monitored inventory levels to ensure they are adequate to support sales and asked for special orders and other merchandise to support local market needs, Followed up with vendors on placed orders, called other stores to find desired merchandise, and orders replacement stock, Ticked, arranged, and displayed merchandise and signage according to planograms and restocked or adjusted product displays and signage as merchandise sells or as space permits, Performed price reviews in accordance with pricing policies and ensures maintenance of pricing and pricing documentation, Ensured designated associates pull and stage freight/products to fill customer orders, Monitored order status of products and special orders and communicates updates or issues with customers and Lowe’s associates,, Entered, processed, and tracked customer orders and installations to manage customer follow-up and completion of order/project according to schedule, Operates store equipment as needed depending on one specific role and department like Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, paint mixer, flooring and carpet cutters, Detected common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection, Maintained a safe and secure work environment, that included conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates * Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
FeelFit Cuisine, Family owned Jan 2019 - Present · Dallas, Texas, United States
Provide sales consultation to owners looking to market their products by updating their packaging appearance
Saved company 20% in cost by management their social media employees and finding a market niche with an online campaign
Increased sales leads by 27% with multi-level marketing campaign
Provide customer-service training to their staffing
Created lead-generating marketing campaigns that increased sales by 15%
Developed business strategies to go after new markets
Conducted market research that showed opportunities
Faw International, Beirut, Lebanon, Construction Project Manager (01/2011- 12/2018)
Sequenced the work of all trades so that a quality product was consistently delivered within the confines of the project schedule
Ensured that an overall understanding of the scope of work existed on a daily basis while on-site leading to a 20% reduction in unplanned project delays
Approved materials on the project and facilitated project coordination resulting in more efficient use of material
Completed project closeout including creation of trade contractor's punch list items and proper submission of closeout documents, meeting all deadlines
Negotiated trade labour agreements without delays in beginning projects
UNHCR, United Nations High Commissioner for Refugees, Biratnagar and Nepalgunj, Nepal (01/09 - 12/10)
Head of Biratnagar Sub-Office (P5)/OIC of Nepalgunj Sub-Office – IDP, Internally Displaced Persons & Human Rights Advisor
Coordinate and manage UNHCR’s IDP-related activities in the region as well as the activities of the UNHCR office in Biratnagar; Participate in the planning of UNHCR’s response to the protection and humanitarian assistance needs of displaced persons in Nepal, providing policy advise; Report on situation of IDPs and displacement dynamics in the region.
OHCHR, Office for High Commissioner for Human Rights (P4), Beirut, Lebanon (04/02 - 12/08)
Middle East & North Africa Regional Programme Officer
Within the latest Lebanese war/conflict especially during the Lebanese Israeli war 2006, I was assigned to act as Humanitarian and Human Rights Officer. Work with several clusters as focal point in the field during the 33 days conflict. Handled the visit of the four Special Rapporteurs on extrajudicial, summary or arbitrary executions, on the right of internally displaced persons, and on adequate housing as a component of the right to an adequate standard of living to Lebanon providing them with advise on how and who to contact to accomplish their mission. Provided logistical and security advise. And acted as focal point of OHCHR on a “Lebanese Inter-Agency Contingency Planning” with all relevant actors. Desk Officer for UAE, Kuwait, Saudi Arabia Key actions: i) Liaise and maintain relations with relevant parties in mandate countries, including those in government, national human rights institutions, NGOs, UN agencies and others, ii) Develop and rely on useful contacts in those countries for purposes of collecting and analyzing information for reports on the human rights situation in the region, iii) Prepare monthly updates and analysis on political and human rights developments in those countries for purposes of the monthly report, iv) Carry out missions to countries under the OHCHR regional office's mandate.
United Nations Headquarters, NYC, NY, USA (06/91 - 10/07)
Budget Officer (P3)
Prepared administrative budgets and procurement proposals for newly established UN missions for approval by the UN Security Council. Assistant Head for Budget Department Automation task force; Identified and developed potential donors for crucial UN agencies programmes and significantly increased financial performance by completing a major review addressing headquarters and regional budgeting, fundraising and organizational management; Prepared and delivered presentations on worldwide UN missions and agencies needs to key donor countries and corporate sponsors. Coordinated dissemination of information on all UN programs to French and Arabic speaking resident staff and missions; Instituted new formatting for budget allowances and staff entitlement under newly approved UN budget rules and advised the Budget Director of exceptions to the rules. Negotiated and administered staff benefits plans.
United Nations Headquarters, NYC, NY, USA (11/88 - 05/91)
Medical Administrative Officer (P3)
Managed the Medical Evacuation Unit of the United Nations. Responsible for worldwide medical evacuation of all UN staff, including peacekeeping forces, field service workers and UN Agencies staff. Prepared annual administrative budgets, forecasts and procurement proposals for approval by the UN Medical Director. Acted as a liaison officer with other UN departments, Agencies, international organizations, and participated in quarterly meeting for strategic planning to enhance and optimize availability, utility and performance of the UN Medical Services. Recommended and implemented new IT systems and supervised staff training. Negotiated office equipment and service contracts and conducted contractors’ performance reviews.
Save the Children Federation, Beirut, Lebanon (09/86 - 08/88)
Field Distribution Supervisor
Supervised volunteer teams and personnel involved in material aid distribution in the Beirut area. Coordinated security arrangements and provided logistical and material support to field workers.
International Red Cross, Beirut, Lebanon (04/85 - 08/86)
Logistics Unit Supervisor
Supervised all emergency relief-workers daily operations and logistics in Lebanon. Coordinated resolution of security problems and victims evacuations with local police and government agencies.
MBA, Newyork University 1992, not completed
BS; Marketing Management (1988) - Lebanese American University, Beirut, Lebanon Minor International Relations
Salesman Solar training 2022
Real Estate Briker Licence, NYC 1996
Certificate in Human Rights and Humanitarian Law: CCA/UNDAF, PRSR, Humanitarian Laws, PRS, Fundraising Techniques, Inter-Agency Cooperation – International Labour Organization, Turin, Italy – Jun 2004
Diplomat in Projects Management: Design, Monitoring, Evaluation, and Management of Technical Cooperation Projects for OHCHR and other UN Organizations – International Labour Organization, Turin, Italy – Nov 2003
Mediation Program Training: Training of Mediators, Provision of Mediation Services to Community & Organizations – Xchange Corporation, Beirut, Lebanon – Mar 2001
Disaster Planning, Evacuation & Emergency Response: Corporate & Civic Emergency Preparedness, Safety of Persons & Assets, Chain of Command, Decision Making, Training & Testing – Xchange Corporation, Beirut, Lebanon – Jun 2000
Project Management & Resources Planning: Project Cycle Management, Resources Planning, Coordination, Quality Assurance – Xchange Corporation, Beirut, Lebanon – Sep 1999
Strategic Management of Public Organizations: Organizational Strategy & Implementation, Political Management, Conflict Resolution, Development Policies Negotiation & Management, Financial Management, Information Systems & Accountability, Development & Motivation of Human Resources – Harvard University, Cambridge, MA, USA – Jun 199
LANGUAGES English, French, Arabic – Native Fluency
REFERENCES Available upon request