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Room Attendant Housekeeper

East London, Eastern Cape, South Africa
October 27, 2022

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Maureen Fester

** ******** **** ********* ****

Cell: 072*******

I am a hardworking person with lots of spark and determination, Endurance and motivation. I have a very outgoing personality with strong morals and principals. I enjoy working and meeting with different kinds of people, work well within a team. I enjoy life to the fullest and believe in making every moment count. I can handle pressure maturely, can work with or without minimal supervision. Assertive team player with ambition for career success.

Attended Symphony Secondary School and achieved grade 10 in 1992, with subjects, English, Afrikaans, Typing, Biology, Economics, Business Economics and accounting.

Juiced course

Microsoft word 2007 Level 1

Microsoft excel 2007 Level 1

Introduction to industrial Relations

Departmental cross training

Train the trainer

Implementing of guest service standards

Service leaders Part 1

National Qualification Room attendant Level 2

Dealing with Poor work performance in the workplace Course

Health and Safety

First Aid

Leadership Pipe line

Skill builder

Housekeeping Operations course (duration 1Year)

Company: Mount Nelson Hotel

Position: Room attendant

Year: 1994 - 1997

Reason for leaving: Got permanent position

Company: President Hotel

Position: Room attendant

Year: 1997- 2003

Reason for leaving: Retrenched

Company: Platinum Hospitality

Position: Housekeeping Supervisor\office coordinator

Year: 2004 - 2009

Reason for leaving: Contract with client ended

Company: 15 On Orange Hotel

Position: Assistant Housekeeper\ Acting Housekeeper

Year: 2009 - 2012

Reason for leaving: Hotel went under liquidation

Company: Tsogosun Hotel GCNMB

Position: Executive Housekeeper


Work under supervision of Executive Housekeeper.

Ordering of Operational equipment and guest supplies.

Ensuring that the set standards are followed through with receiving orders, checking the order, the correct invoice is handed to the Hotel staff member. Security stamped

All control spread sheets checking and balancing and signing them off and file.

Checking of Casual wages balance and sign off

Assist with linen and operation Stock takes

Planning and scheduling the standard procedures for cleaning in writing and follow strictly.

F&B areas maintain standards board room and restaurant deep cleaning carpets, dusting,polish

Manages relationships with internal and external contractors.

Maintaining Operating equipment

Effective staff Management in order to maximize the potential and effective of the Housekeeping staff.

Liaises with other departments – Maintenance report V.I.P rooms for rooms to be 100% before the guests checks in,

Obtaining all delivery note, orders placed for the month, all delivered and been corrected with the account department.

Contractor’s task sheet for the day, room marked which will be attended to on the day spot check, signed off and placed on file.

Updating of Master file – any new controls or spread sheets created is to be placed on file

Checking of Boston invoices – price, balance amounts, sign off invoices, hand in invoices to the account department.

Hiring of staff.

Doing Rosters


Ensure that task on check lists are done and maintained.

Set achievable objectives for the sub ordinate and follow up.

Ensure that Stock takes are taken accorders to the Southern Sun policy and


Apply the company’s Audit requirements e.g. Key controls, Health and Safety.

Conduct OTJ. Record Training with the necessary administrating back up.

Understand, implement and maintain the company’s current benchmark.

Understand, implement and maintain Health & Safety legislation

To be guest focused.

Maintain accurate time keeping records in line with business requirements


Melony Prinsloo : Human Resources Manager (021-***-****

Christo Nel : Housekeeping Manager (021-***-****

Sheleen Cloete : Executive Housekeeper (021-***-****/ 082-***-****

Mercia Horn : Executive Housekeeper (021-*******


Educational Background

Inhouse courses and Training

Working Experiences

Current Employment

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