Customer Service Sales Manager
Resume:
Numra Hasan
***** ***** ***** **** **, Kingwood, Texas 77339
********@*****.***
Career Objective:
To obtain an oriented position in a reputable and progressive organization that offers a dynamic environment, career incentives, opportunity to apply my qualifications, strong interpersonal skills and 12 years of experience in sales, office administration and retail.
Summary of qualifications:
Inventory / Shrink retention specialist
Excellent communicator with strong customer relation skills.
Highly organized and flexible team player with leadership ability.
Managerial skill in hiring, training, and supervising sales personnel.
Proficient in establishing, tracking, and reporting on sales targets.
Computer literate with knowledge of Microsoft office, internet.
Detail oriented with strong, analytical and quantitative skills.
Experience:
AT&T- Business Solutions Executive (Inside Sales) May 2022 - Current
Communicating with customers, making outbound calls to potential customers, and following up on leads.
Understanding customers' needs and identifying sales opportunities.
Answering potential customers' questions and sending additional information per email.
Keeping up with product and service information and updates.
Creating and maintaining a database of current and potential customers.
Explaining and demonstrating features of products and services.
Staying informed about competing products and services.
Upselling products and services.
Researching and qualifying new leads.
Closing sales and achieving sales targets.
Famous Fragrance – Store Manager – Sept 2020 – Jan 2021
Recruited, trained, coached, motivated and developed new and incumbent associates.
Consistently demonstrated excellent leadership and coaching skills.
Supervised overall daily store operations including development, discipline, and scheduling
Provided customers with courteous and excellent customer service.
Managed inventory and helped maintain shrink goals.
Sunglass Hut – Specialized Sales Manager
June 2016- September 2020
Worked in partnership with the store manager to oversee all the daily functions of the store including selling, coaching, merchandizing, talent acquisition in retail excellence.
Utilized The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives while creating an emotional connection within the store team that translated into sales and ensured every associated consistently delivered the Sunglass Hut Experience.
Created an inspirational and motivating work environment that reflected the integrity of the brand.
Spent majority of the time on the sales floor.
Developed customer relationships through interaction and feedback.
Stayed current on new merchandize and fashion trends.
Metro Pcs – Sales Consultant/ Sales Manager- September 2014- June 2016
Developed strategies to exceed sales target goals
Handled customers clients as well as business to business accounts to grow sales.
Proactively established and maintained effective team relationships with all departments.
Bath and Body Works – Sales consultant – June 2007 – Dec 2009
Helped customers with product selection, providing excellent customer service.
Assisted in creating store displays.
Selected by manager for special opening and closing duties.
Employee of the month
Education:
Baruch College of New York 2010 – 2013
Major In Accounting and business management for 2 years.
Active member of the cultural club.
English and math tutor.
Brandies Highschool Graduate 2007
Honor Roll Student
References – Available upon request
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