Csr Substitute Teacher

NARIKKA BAILEY

*** ****** *** *******, ** ***** ·

901-***-****/901-***-**** ************@*****.***

Very driven and challenge myself into performing better than expected and achieving self-made goals that allows myself to better in my professional and personal lifestyles. Love competition but am also a team player and am willing to earn and adjust to last minute changes that may affect the company or its employees of performing their tasks properly and efficiently.

EXPERIENCE

MAY/2021 -MAY/2022

SEDGWICK, REMOTE (WORK FROM HOME) (CSR)

*Receive inbound calls from customers, verify the customer information.

*Once verified, listen to what the customer is asking of you whether it be starting a new application for their FMLA, STD, LTD, OR TO TAKE A LEAVE.

*Check the status of an existing claim or information they may need to be approved for their claim.

*Take notes that when another csr was to take the customer they will have the information from the progress that was made on the case.

APRIL/2017 – MAY/2021 - OCTOBER/2021 - MAY/2022

SUBSTITUTE TEACHER, Kelly’s Educational Staffing

*Supply classroom instructions to students as outlines in the lesson plan for that day.

*Supply as positive and safe environment for the students.

*Provide to the teacher positive or negative feedback to the teacher of his/her students behavior.

*When not needed for substitution can also be a teacher’s assistant, which is when I help teachers that teach gifted students the basic class expectations of a regular class in a comfortable environment.

MAY/2011 – APRIL/2017

DEPARTMENT MANAGER, Mcdonald’s

*Had a terrific opportunity to train and retrain employees on the safety, product, hiring, and the expectations of the company and policies and train on any upgraded of the company policy, product or systems.

*Counted, stocked, organized, and ordered products or stocking.

*Made sure that customers, and employees where in a safe and comfortable environment.

*Made sure shift was ran smoothly, and that all employees knew and had apposition and that they took there breaks and was properly dressed and equipped to work.

*That all time sheets were correct and in on time.

*I delegated my shift to the store expectations and that stepped in as a team player when needed.

*Willing to come in and work when needed even when not on the schedule.

EDUCATION

MAY/2009

HIGH SCHOOL DIPLOMA, hillcrest high school

Graduate top ten of my class in Honors, took JROTC, did majorettes, band and choir, played volleyball, bowling team, debates team, with a GPA of a 3.8.

SKILLS

Strong willed, inspiring, competitive, work well either alone or with others

Fast learner, quick with adapting to change

Customer services skills 10 years or more

Work great in groups or independently

Very dedicated to making people happy or coming to an agreement

A perfectionist, very well organized

Driven, love to learn new things

Extremely passionate of what I do

Typing skills 32 wpm

Microsoft compatible

ACTIVITIES

I give when I can to the homeless, I make hotplates, hygiene baggies, for people in need as well as volunteer my time to my son’s school for or as a hobby. Love to read, enjoy being with my nieces, nephews, and my children and taking them to see different educational experiences and teaching them that there are more things in this world that meets the eye.

Contact this candidate