Care Giving Medical Billing

STEPHANIE HENDERSON

*** ********* ***** ********, ** 19446 267-***-****

*********************@*****.***

Professional Summary

A CUSTOMER SERVICE SUPERVISOR where I use my interpersonal and analytical skills to benefit my prospective job and enhance the company’s reputation. Highlighted Skills:

● MS Word ● Excellent Verbal and Written Communication ● Team-player

● Excel, Outlook, PowerPoint ● Problem Solving Attitude ● Scheduling

● Medical Records Management ● Medical Billing & Coding ● Type / File / Scan

● Knowledge of HIPAA Regulations ● Ability to Work under Pressure ● Multi-line Phones

PROFESSIONAL EXPERIENCE

Almac Group, Souderton, PA

Senior Distribution Associate 2018-Present

• Process customer orders into the COSMOS distribution system and create Job Packs according to the relevant Distribution Instructions.

• Verify all customer/IVRS shipping requests received for material and site location/address are accurate.

Endocrine Associates of Einstein 2016-2018

Medical Assistant

• Patient intake

• Demonstration of diabetic injection, hormone replace injection

• Vital signs

• Proposal of medication refills

• Prior Authorizations for medication

• Medical billing

CVS Pharmacy 2015-Present

Shift Supervisor

• Payroll

• Employee scheduling

• Vendor inquires

• Deposits

Right At Home 2015-2016

Home Healthcare Provider

• Provide in-home care giving services.

• Meal preparation, laundry, housekeeping.

• Hygiene and grooming for elderly and home bound patients. AmeriGas 2/2015-8/2015

Accounts Payable Administrative Services.

• Returned checks, Vendor Inquiries, Record Retention, and Correspondence Distribution; Deposit of checks from vendors.

Contemporary Staffing Solutions, King of Prussia, Pa 2013-2014 Billing (Medrisk) a contract assignment

• Auditing bills and mailing bills for medical providers to receive payment from their insurance providers.

The Amoore Group, King of Prussia,

PA 2012-2013

Inbound Call Center (AETNA) A contract assignment

• Answered multi-Line Telephones, answered patients’ questions regarding insurance for Medicaid

Abington Memorial Hospital, Abington, PA 2004-2012 Lead Registrar

• Interviewed prospective applicants and trained and orientated new employees.

• Supervising employees and organizing employees’ daily schedules.

• Gathered and verified relevant information and completed necessary procedure to schedule and admit outpatients using medical software such as STAR, RIS and Image Works an electronic filing system.

• Verified validity of insurance using Navinet and HDX an insurance tracking system.

• Current knowledge of Medicare ICD-9 and ICD-10 coding and billing regulations.

• Precise and comprehensive knowledge of HIPAA regulations.

• Able to navigate Web MD with high proficiency.

• Possess good organizational and management skills. EDUCATION & CERTIFICATIONS

Holy Family University, Philadelphia, PA Prerequisite Courses: Nursing 2007-2009

Manor College, Jenkintown, PA Prerequisite

Courses: Nursing 2004-2006

Valid Certifications: CHAA Certified Customer Service American Red Cross First Aid

/ CPR / AED CMA

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