Customer Service Assistant Manager
Resume:
Chacko Cheeran
Resource Coordinator
Fairfax, VA 22033
******.*******@*****.***
SKILLS
● Well versed with the theories and principles of work breakdown structure, value management, and critical path analysis
● Superior team building abilities that help to unite, guide and lead team members towards individual and common work goals
● Skilled at taking spontaneous decisions and managing emergencies that help to avert crisis and ensure steady pace of project development
● A strong estimator with the skill for forecasting that helps to decipher the trends in market and predict the upcoming ones
● Expert time manager with impeccable ability to organize work and schedule deadlines for every stage of projectile
● Demonstrated ability to work with technical stakeholders
● Excellent oral and written communication skills
● Able to plan and manage resources effectively
● Excellent time management and organizational skills SUMMARY OF QUALIFICATIONS
● Highly skilled in managing performance of technical projects in accordance to set procedures.
● Familiarity of HIPAA Regulations
● Hands on experience in directing and supervising support resources for project activities
● In depth knowledge of ensuring utilization of project management standards
● Proficient in maintaining associated budgets
● Good problem-solving, judgment, and decision-making skill
● Advanced user of MS Word, Outlook and Excel
● Extensive experience in Manual Testing and familiar to SQL and knowledge to QTP
WORK EXPERIENCE
Inova Hospital, Fairfax, VA- Resource Coordinator
February 2018 - PRESENT
● Ensures compliances with GPO and Inova Health System specific contracts
● Researches new product information for end-users and communicates new needs or problems with products to the Facility Materials Manager
● Ensures that pricing availability and approximate delivery data information is given to end-users as needed
● Establishes, monitors, and adjusts supply par levels according to utilization trends which are reviewed and adjusted during the monthly budget review process conducted by the Patient Care Director
● Expedites back orders or acquires acceptable product substitutes for patient care delivery
● Processes all stock and non-stock orders within 24 hours or identified timeframe to ensure nursing units are adequately supplied
● Ensures that operating room aides have stocked operating rooms with equipment and that inventory is completed
● Maintains accurate and timely processing of all purchase order transactions through Materials Management Information System (MMIS) to ensure timely receipt and payment
● Ensures that reports are managed on a weekly basis
● Ensures that all information system policies and procedures are followed
● Assists business manager in working with end-users to identify and resolve direct expense variances relating to purchase order transactions on a monthly basis
● Proactively reviews surgical schedules and works with the senior nurse specialist or management coordinators to ensure correct equipment or instrumentation is obtained for the surgical cases
● Manages staff to ensure that their work activities are completed in an efficient and timely manner
● Works with operating room leadership to forecast the equipment needs
● Participates in product review committees and si[[prts the utilization of information for the committee
● Reviews all monthly financial reports for accuracy
● Works with accounting to correct any errors
● Informs the Patient Care Director of variations or changes in supply consumption
● Performs interviews and facilitates selection processes and training for new hires
● Ensures all staff competencies are up to date
● Ensures all team member evaluations are completed on a timely basis
● Sets clear performance expectations for the operating room aide staff
● Encourages staff development and facilitates the progressive discipline process should problems arise
King Abdullah Academy, Herndon, VA- Inventory Store Controller August 2016- January 2018
● Monitor and enforce adherence to company policies
● Manage stocking supply, inventory schedules, costs and expenses, and deal with return claims
● Responsible for maintaining and controlling inventory and other assigned assets
● Reconcile warehouse management system to the AS400 inventory system
● Check shipping documents, ensure vendors supported proof of delivery, and work with vendors to provide monthly shortage projection Springfield Hospital Center, Sykesville, MD- Dietary Department Inventory Control
March 2008 - August 2016
● Maintain a well-organized, clean and safe communal back room
● Pack property for light transport or delivery
● Direct communication with dealers regarding labeling and inventory concerns
● Liaise with shippers and delivery companies
● Provide excellent customer service to clients and visitors
● Answer telephones; effective message taking
● Outstanding organization, communication and impeccable attention to detail will be paramount to the job
● Clear communication and problem resolution skills essential to working simultaneously with dealers and salespeople
● Work under pressure and handle multiple overlapping delivery schedules;take initiative and make quality improvements to the inventory management systems; and work with a variety of personalities
● Work independently and within groups to see a project through to completion
● Perform supplies warehouse duties of receiving, record keeping, and storage
● Work with buyers to correct discrepancies. Label each inventory article with storeroom material number and place it in bins, on floor or shelves according to identifying information such as size or type of material.
● Prepare items to be shipped properly, securing items in boxes and/or pallets and prepare accurate shipping documentation.
● Contact freight companies for pick-up and prepare bill of ladings
● Other duties include computer data input, inventory cycle counts, and tool room monitoring
Convenience Store, Bowie, MD- Store Manager
March 2006 - August 2008
● Interface directly with customers to provide assistance and resolve problems.
● Maintain and balance cash drawer
● Identify and refer sales opportunities in relation to the company
● Adhere to operational controls including legal, corporate and regulatory procedures to ensure the safety and security of customer and sales assets
● Maintain supply and sale of consignment items
● Deliver outstanding customer experience by executing transactions quickly and flawlessly.
● Supervise product inventory; verify quantity and quality of products received.
● Perform daily safety and temperature audits adhering to standards set by the Board of Health.
● Handle scheduling of employees and related personnel issues.
● Provide necessary control and due management regarding the economic transaction in retail market surroundings with various expenses as well as cash flow controlling with seasonal budget operations
● Provide essential administration for scheduling
● Work as the supervisor to all types of consumer services, maintenance, employee instruction procedures and display products etc.
● Acquired awards as the cash conflict and payroll percentage personnel
● Take various actions for setting objects and regulate departmental budgets by sales protuberance
● Carried out internal audits and expenses control measures with the due protection of assets
District Photo, Beltsville, MD- Team Member
March 2005 - August 2006
● Communicator between customer and sales representative
● Responsible for providing customer service via phone
● Determine order accuracy
● Responsible for cooperating in team
● Completed duties as assigned
● Scanning and designing of photos using photoshop as per request from customer
● Determine the qualities of the designed photos and forward it into the concerned departments
Bombay Bar and Grill, Lee, MA- Assistant Manager
August 2003 - March 2004
● Responsible for running all aspects of the bar focusing on cleanliness, proper stocking, set-up, inventory procedures and exceptional customer service.
● Implemented systems for staffing, scheduling, inventory, and training
● Planned and implemented an entire online marketing campaign including revising and updating company websites as well as developing a presence and posting on such social media sites as Facebook, Twitter, Flickr, YouTube etc.
● Implemented inventory procedures that allowed us to cut costs and drastically cut back on internal theft.
● Completed the daily banking and deposits for the company.
● Trained staff and implemented stricter inventory procedures
● Responsible for coming up with marketing ideas to increase revenues Cochin Mill Stores (One of the Largest Industrial Stores in India), Kochi, India- Manager
September 1996 - July 2003
● Responsible for creating project portfolio management applications.
● Portfolio management processes are created.
● Responsible for delivering balanced scorecards to customers on IT performance.
● Audit and risk reviews are directed.
● Successful in simplified project and resource management coordination.
● Responsible for increasing effectiveness by 70% in management of servicing application vendors is also done.
● Responsible for other duties as assigned.
● Liaison with government offices, insurance agencies, security departments etc.
● Managing progress invoicing, price variation, invoicing and other misc. invoices, monthly report.
● Coordinating operational aspects of events and managing the facility during scheduled event activities.
● Managing Accounting department with A/R and A/P, booking revenue and miscellaneous bookkeeping.
● Forecasting yearly budget, conduct analysis of information affecting business.
● Managing import and export of industrial equipment.
● Marketing and sales management of industrial equipment. EDUCATION
● High School Degree
● Some college from University of Calicut (History & Economics)
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