Customer Service Store Manager
Resume:
Michael Stetzer
Ocala, FL *****
**************@*****.***
Willing to relocate: Anywhere
Work Experience
Owner
GRIPON - Ocala, FL
January 2017 to Present
Protecting businesses and home owners from slip and fall accidents. Treatment to tile flooring to increase the C.E.O.F. to an excepted government level. Have treated resorts in Breckenridge, Co./ Retirement communities in several states & many homes in Florida. Executive Vice President of Sales
AMERICAN FREIGHT FURNITURE
January 2014 to August 2016
Key Accomplishments
• Responsible for 118 store locations with combined revenues of over $500,000,000 in sales 2016.
• Led and Directed 3 Junior Vice Presidents.
• Designed and conducted executive strategic business issue and skill development training.
• Managed the sales, service, and corporate trainers and 15 regional managers as direct reports in SC, FL, GA, MN, WI, MO, IN, OH, KY, TN, MI, PA, NY. NC, AL and LA.
• Personally designed and facilitated all leadership training classes. AMERICAN FREIGHT FURNITURE - Columbus, OH
January 2000 to August 2016
National Furniture and Mattress Company servicing quality products at an affordable price point. National Vice President of Sales
AMERICAN FREIGHT FURNITURE
April 2010 to January 2014
Key Accomplishments
• Responsible for 100 plus store locations with combined revenues of over $400,000,000
• Grew annual store profitability from 3% in 2010 to 31% in 2014.
• Grew store location count from approximately 80 in 2010 to 100 in 2014.
• One of the Key speakers at the yearly corporate rally of over 800 employees. Vice President of Southern US Market
AMERICAN FREIGHT FURNITURE - Georgia, Alabama
January 2008 to April 2010
and South Carolina.
• Grew store count from 19 stores in 2008 to 25 stores in 2010.
• Continually increased per store NOI each year.
• Responsible for over $112,000,000 in annual sales in 2010.
• Hired and developed 2 regional managers and 2 store managers of the year. Regional Sales Manager
AMERICAN FREIGHT FURNITURE - Ocala, FL
April 2004 to January 2008
• Oversaw new store count growth from 1 location (Ocala) in 2002 to 16 locations in 2008.
• Responsible for staffing, training and promotions of each location.
• Managed 16 Florida locations which produced $50,000,000 in 2008 annual revenues.
• Speaker at National Sales rally to all staff and invited guests.
• Developed 3 managers of the year and 1 regional manager of the year from the market. Store Manager
AMERICAN FREIGHT FURNITURE - Ocala, FL
January 2002 to April 2004
Key Accomplishments
• Opened and staffed the first Florida store in Ocala, FL in January 2002.
• Achieved $1,000,000 in annual revenues the 2rd year of operations.
• Received the 1st Manager of The Year Award Recognition.
• Won all 4 quarter promotions for the company in increased sales per store.
• Maintained and excelled in protecting the bottom line. Store Manager
AMERICAN FREIGHT FURNITURE - Evansville, IN
January 2000 to January 2002
Key Accomplishments
• Increased annual revenues and NOI.
• Broke single month company personal sales record.
• Promoted to start the company's growth expansion. Education
Some college
Skills
• Creating compelling sales, operations and implementation plans of new concepts to increase gross profits (10+ years)
• Effective team leadership, coaching and mentoring skills (10+ years)
• Creating strong development plans for professional growth of employees (10+ years)
• Highly effective motivational speaker for corporate events (10+ years)
• High-impact presentation skills, comfortable with executive audiences (10+ years)
• Management (10+ years)
• Direct sales (10+ years)
• Sales Management (10+ years)
• Account Management (10+ years)
• Recruiting (10+ years)
• Business Development (10+ years)
• Store Management Experience (10+ years)
• Pricing (10+ years)
• B2B Sales (5 years)
• Outside Sales (10+ years)
• Product Development (10+ years)
• Negotiation (10+ years)
• Project Management (10+ years)
• Branding
• Public Relations (10+ years)
• Relationship Management (10+ years)
• Inside Sales (10+ years)
• Branding (10+ years)
• Strategic Planning (10+ years)
• Merchandising (10+ years)
• Customer Relationship Management (10+ years)
• Supervising experience (10+ years)
• Customer service (10+ years)
• Retail management (10+ years)
• Marketing (10+ years)
• Operations management (10+ years)
• Sales (10+ years)
• Upselling (10+ years)
Awards
Manager of The Year
January 2004
Highest increase of bottom line gross revenue out of 12 company locations. Won a two year lease on a Cadillac. My staff also won big screen tv’s, living room set and a king size mattress set Assessments
Project timeline management — Highly Proficient
August 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Marion Country Hospitality Councel
January 2018 to Present
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