Customer Service Sales Associate

Chappell Brian

Self Employed at Semi Retired

Email: ****************@*****.***

Phone: +1-136********

Address: Camas, WA, United States

Zipcode: 98607

Industry: Real Estate

Qualification: Bachelors

Availability: 1 Month

EDUCATION

BS

Business Administration / Marketing at WALDEN UNIVERSITY - Present

Cisco Sales Expert Certification

Professional Management at EDMONDS COMMUNITY COLLEGE - Present

EXPERIENCE

Self Employed

Semi Retired -

March 2015 to Present

* Invested in stock market and rented and maintained properties in * Ensure quality maintenance standards are upheld while providing excellent customer service with tenants.* Prepare and timely submit complete and accurate communication on any tenant rental increases.* Run prospective renters background/credit and assess tenant qualifications* Ensure monthly collectables are timely and receipts are provided and logged. Gas Specialist

MATHESON TRIGAS -

September 2013 to March 2015

* Increase sales and market share through direct and indirect sales activities.* Develop sales leads into profitable accounts working closely with local sales teams within defined regions.* Serve as a conduit for information between clients and our senior management, operations and quality assurance departments. * Provide management with regular reporting and updates regarding key customer, prospects and projects. * Develop and share Best Practices, monitor internal and external quality assurance programs and Key Performance Indicators (KPIs) directly impacting our customers business Establish high standards and expectations for customer service through all facets of Matheson s customer service and operations groups. * Provide continuous improvement in all areas including sales volume growth, improvement of account profitability and contract term.

Regional Account Manager

AIR LIQUIDE SPECIALTY GASES -

March 2010 to October 2012

* Sought out and secured new customers; identified prospects; Prepared proposals detailing benefits and costs of a new/enhanced packaged gas products. * Managed existing customer base providing outstanding service and grew business consistently by identifying new opportunities within. * Provided consulting and d technical details of proposed product applications and technologies. * Used CRM skills to develop a strong customer database and profile for use in various marketing campaigns. Regional Sales Manager

AIRGAS DRY ICE -

June 2007 to June 2008

* Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative. * Recognized as high performer in consistently completing 100+ daily outbound calls producing

~20% conversion rate. * Key member in strategizing improved email template, increasing department-wide email lead generation 18%.* Prepared customized client presentations and quotes. Co-Owner

CHAPPELL AND ASSOCIATES - SW Washington

August 2001 to August 2001

* Rented and maintained properties in Ensure quality maintenance standards are upheld while providing excellent customer service tenants, vendors, fellow employees, and members of the community. * Employs advanced carpentry skills such as framing, finish carpentry/remodeling, drywall and painting, and door installation. * Installs tub surroundings and kitchen and bathroom plumbing fixtures. * Repairs or replaces toilets, tubs, sinks, faucets, and related plumbing. * Performs an EPSA check; electrical, plumbing, systems and appliances. * Performs preventative maintenance such as interior and exterior caulking, checking and installing smoke and carbon monoxide detectors. * Performs a variety of exterior maintenance such as roofing, siding, deck and railing repairs.

Account Manager

ACCESSLINE COMMUNICATIONS -

February 2000 to July 2001

* Sales and project management of an emerging communication service solutions within the Voice over IP space.* Consulted with key decision makers in IT, Sales, Operations and Purchasing. * Presented a suite of hosted services based upon customer needs. * Developed a highly effective ROI presentation.* Developed customer testimonial incentive program; Nike, Microsoft, and Grainger.* Instrumental in training new sales representatives on sales funnel processes and procedures. Sales Manager

PAGENET -

August 1994 to 1999

* Management of sales and account management teams * Built team from ground up. Developed a winning team, producing ``Circle of Excellence'' top Sales results 3 out of 4 years. * Responsible for forecasting, budgeting, and strategic planning for sales department. * Extensive employee coaching and mentoring. Sales Associate

VERIZON -

July 1985 to July 1994

* Provided sales and account management solutions for a leading Telecommunication provider selling customized cellular and advertising solutions. * Member of team that compiled competitive information and developed strategy for a vertical business market plan. * Promoted to focus on high revenue account opportunities in the Portland market. * Support with the organization and logistics of events such as conferences, seminars, and exhibitions.

SKILLS

● Marketing (Master)

● Sales (Master)

● Sales and Marketing (Master)

● Account Management (Novice)

● B2B Sales (Novice)

● Indirect Sales (Novice)

● Lead Generation (Novice)

● Logistics (Novice)

● Negotiation Skills (Novice)

● Organisational Skills (Novice)

● Return on Investment (Novice)

● Sales Growth (Novice)

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